HR & Administration at H-Hour Security Company Ltd (2025-01 – Present)
- Oversee full recruitment cycle: posting, screening, interviewing, hiring, and onboarding.
- Handle employee concerns and resolve conflicts fairly and promptly.
- Manage performance appraisals and support managers with performance issues.
- Administer compensation, benefits, and incentive programs.
- Ensure compliance with labor laws and update HR policies as needed.
- Maintain accurate employee records.
- Enforce health and safety standards; promote employee well-being.
- Manage smooth onboarding and off-boarding processes
HR & Admin Officer at Smoothtel & Data Solutions Ltd (2023-01 – 2025-12)
- Implement HR policies, ensuring 100% compliance with company procedures and labor laws.
- Lead performance management initiatives to enhance employee productivity.
- Oversee recruitment, training & development programs to improve workforce efficiency.
- Manage employee compensation, benefits, and payroll coordination.
- Ensure effective document management and adherence to ERP systems for streamlined operations.
HR Assistant at Godrej Kenya (2022-01 – 2022-12)
- Spearheaded performance management & compensation strategies for improved workforce retention.
- Ensured labor law compliance and executed key HR policies.
- Managed employee induction, orientation, and talent development programs.
Service Provider Coordinator at Medical Administrators (K) Ltd (2019-01 – 2021-12)
- Resolving complaints related to the scheme
- Participating in meetings with stakeholders and service providers
- Communicating and coordinating with internal departments on service provider matters
- Maintaining good relationship with Service Providers/Stakeholders
- Co-coordinating the on-boarding and underwriting of new and existing clients
Team Leader at Horizon Contact Centers (2017-01 – 2018-12)
- Monitoring daily agents' attendance
- Monitoring and managing escalations
- Conducting daily coaching sessions.
- Holding performance review meetings with all agents.
- Overseeing and guiding employees to meet performance and customer service objectives
- Ensuring all agents' performance files are updated with team reports
- Hiring and training call center agents
Customer Service Representative at Multi-choice Kenya Ltd (2015-01 – 2016-12)
- Solving customers' complaints and questions
- Giving customers information about products and services.
- Helping customers understand the product and answering questions.
- Performing telesales promotions to customers on the (CRM)
- Handling both inbound & outbound calls
- Informing customers about the present and new products.
- Performing delinquency management of customers' accounts.
Cashier at Trafalger Pharmacy Ltd (2013-01 – 2014-12)
- Collecting batched receipts, receiving and returning of balance
- Transacting Mpesa, loading and selling airtime, running of Visa cards
- Compiling of price lists for the medicine
- Doing orders for drugs
- Banking and filing receipts
Part-time lecturer at Karen Christian College (2012-01 – 2013-12)
- Lecturing English, research and computer classes
- Preparation of students for exams
- Setting, invigilating and marking of exams
- Preparing and taking students for field trip.
Communications Officer at Karen Christian College (2010-01 – 2013-12)
- Marketing and organizing for fun days
- Front desk attendance to clients
- Designing newsletters, transcripts and certificates
- Maintaining the school's website and troubleshooting network, Maintenance of computers in the offices and computer lab
- Answering inbound and making calls
- Receiving and responding to emails.
