Stacy Wanjie

I am a customer-service-driven professional with experience in front desk operations, client support, and administrative tasks. I enjoy creating a welcoming environment, assisting clients, managing records, and ensuring smooth daily operations. My background in hospitality and virtual assistance has strengthened my communication, organization, and multitasking skills. I am adaptable, open to learning, and committed to supporting a positive gym experience for every member.

Call Center Agent (Customer Support) - CCI Kenya

(2024-01 - 2026-01)

• Managed high-volume inbound customer inquiries across calls and email
• Responded promptly to general inquiries, billing concerns, and account-related issues
• Maintained accurate records of customer interactions and issue resolutions
• Applied strong judgment to resolve issues or escalate when necessary
• Coordinated with internal teams to ensure timely and effective solutions
• Maintained professionalism and composure in high-pressure situations

Showroom Sales Attendant - Tangerine Furniture

(2024-01 - 2024-12)

• Welcomed and assisted clients in a professional and friendly manner
• Managed customer inquiries and provided tailored product recommendations
• Followed up with customers to ensure satisfaction and build relationships
• Maintained organized records of customer interactions and sales
• Supported smooth daily operations within the showroom

Sales and Marketing Agent - Kilimogram

(2022-01 - 2023-12)

My active listening skills and keen attention to detail helped me understand clients' needs, enabling me to provide quality service that fostered trust.

• Marketed the company's services and converted potential leads into faithful clients

Virtual Assistance Experience (Training-Based) - ALX Africa

(2024-01 - 2024-12)

• Managed calendars and scheduled appointments using structured workflows
• Handled email communication, including responding to inquiries and organizing inboxes
• Maintained accurate records and documentation of tasks and activities
• Prioritized tasks and managed time effectively across multiple assignments
• Demonstrated strong organizational skills and attention to detail

Head of Snacks and Health Department - Return to Eden Restaurant

(2019-01 - 2020-12)

• Oversaw daily operations and ensured quality service delivery
• Managed customer orders and interactions in a fast-paced environment
• Maintained cleanliness, organization, and hygiene standards

Certificate of Secondary Education - Dandora Secondary School (2017-12)

Certificate in Virtual Assistance - ALX Africa (2024-12)

Certificate in content writing - AJIRA Digital (2023-12)

Certificate in data Entry - AJIRA Digital (2023-12)

Certificate in transcription - AJIRA Digital (2023-12)