Stellah Ireri

I’m thrilled about the opportunity to apply for the position. I have always had natural problem-solving skills, and working in tech support is the perfect job for my skill set. Helping clients solve technical issues and knowing that I’ve had a positive impact on someone each day is highly rewarding and motivating to me.

During my previous employments, I specialized in helping customers resolve a wide variety of technical issues. Over the course of my years in employment, I received high ratings from clients, and I helped increase customer satisfaction. I am highly versatile, and I was one of a select group of techs who were available to assist customers in online chats, in person and over the telephone.

I enjoy building a relationship with each client and ensuring that they receive the ultimate customer support. I graduated from Strathmore University with a four-year degree in Information Technology.

Thank you for taking the time to consider my resume and cover letter. I’m looking forward to finding out more about the Technical Support position you are offering. Customer service is always my top priority, and it is my goal to provide the best customer support available for each client while becoming a valuable asset. If you wish to learn more about my experience and skill set, please contact me at any time.

Sincerely,

Stellah Ireri.

February 2022- to date Chem-labs Limited

IT Officer

Responsibilities

•  Server setup and administration, windows/ubuntu server 
• Setup and monitoring of network phones
• Client technical support of PCs, laboratory equipment and other networked devices
• Managing firewalls, anti-virus and intrusion detection systems
• Database backup and management
• Adding new employeesand generation of attendance reportsin biometric attendance management system
• CCTV configuration and maintenance
• Experience with maintaining network printers.
• Setup, configuration, error solving and management of system software/ hardware and IT supportto employees.
• Graphic design; Adobe Illustrator and Photoshop
• Software design, website maintenance.
• ERP setup and management
• AWS maintenance- DevOps

February 2019- March 2021 Oaknet Business Limited

System Administrator and IT supportassistant Responsibilities

• System analysis, testingand Quality Assurance
• ICT research, designing projectproposals and documentation
• Software development (PHP, JavaScript,), Laravelframework.
• Network management, troubleshooting issues, Configuring routers, switches, cabling.
• Sever administration and CCTV (NVR) setup and administration
• AWS maintenance- DevOps
• Update and monitoring security systems/ firewall of network infrastructure.
• Security operations center (SOC) setupand operation
• Client setup,training and support

April 2018- August 2018 FEIL Group

ICT Assistant Responsibilities

• Server management, windows server 2012
• Setup and monitoring of VOIP phones, IP PBX
• End user desktop support and maintenance of servers and other networked devices
• Experience with setup and management of security administration port security on switch and IP securityon router via access list
• Managing firewalls, anti-virus and intrusion detection systems
• Database backup and management, MySQL server
• Adding new employeesand generation of attendance reportsin biometric attendance management system
• Active directory administration
• CCTV configuration and maintenance
• Experience with maintaining network printers.
• Setup, configuration, error solving and management of system software/ hardware and IT supportto employees.
• Generating daily and weekly reportsof all tasks and issuesin IT department.

October 2017- March 2018 Sarova Hotels Head Office

ICT Trainee Responsibilities

• Server administration, windows server 2008
• Active directory administration
• Microsoft Exchange mail management
• VOIP Phone setup and management
• Support and managingLANs, WANs, Internetand Intranet systems.
• Presides over analysisand planning, budgetingfor IT department.
• Update and monitoring security systems of networkinfrastructure.
• Design and implementation of data integrity measures as well as dailysystem backups.
• Collaborating with software application developers and liaisons with software vendors on matters relatedto product development, program updates and migration of changes from testing to the implementation stage.
• Maintaining data security and ensuring integrity, protection of all companyinformation.
• Experience with maintaining network printers.

April 2013- June 2017 Strathmore University

Bachelor of Business Information Technology (Database Administration option) SecondUpper Class

CCNA (CCNA1 Certificate)

2009-2012 Kyeni Girls’ High School

Kenya Certificate of Secondary Education (KCSE) Mean Grade:B Mathematics; B+, English; B