Manager Customer Experience
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§ A highly effective banker with 14 years of diverse and broad experience in Service Excellence Management, Operations, Business Development and Relationship Management
§ Proven ability to consistently achieve record-high customer satisfaction rankings, improvement to the bottom line and turnaround of underperforming operations.
§ Passionate about instilling a shared, enthusiastic commitment to service excellence as a key driver of a company’s goal attainment
Manager Experience Manager – University Way Branch
KCB Bank Group – April 2014 to date
Assistant Manager Advantage Banking – Gateway Branch
KCB Bank Group – February 2013 to April 2014
Section Head – Advantage Banking
KCB Bank Group – June 2010 to February 2013
KCB Bank Group – September 2009 to June 2010
KCB Bank Group – July 2007 to September 2009
Bachelor of Commerce Degree – Major in Human Resource Management
University of Nairobi (2003 to 2007)
Diploma in Communication and Electronic Media
Daystar University (2001 to 2003)
