Stephen Ondari

AI Automation Specialist who helps businesses streamline operations, reduce manual work, and scale efficiently through automation systems. I design end-to-end workflows, CRM systems, and AI-powered processes that improve lead management, increase operational efficiency, and ensure consistent follow-ups. Specialized in Zapier, Make (Integromat), n8n, HubSpot, Airtable, APIs, and AI-driven automation systems.

AI Automation Specialist (Freelance) at Self-Employed (2024-01 – Present)

Design and implement automation systems that help businesses reduce manual work, improve efficiency, and scale operations.

• Built end-to-end automation workflows using Zapier, Make, and n8n, reducing repetitive tasks and improving operational efficiency
• Designed and integrated systems using APIs and webhooks to ensure seamless data flow between platforms
• Developed AI-powered workflows using tools like ChatGPT and Claude to automate lead qualification, responses, and internal processes
• Audited business workflows, identified inefficiencies, and implemented optimized automation systems
• Integrated CRM systems (HubSpot, Airtable) with marketing and operations tools to enhance pipeline visibility
• Created scalable, well-documented systems that teams can maintain and expand independently

Project & Deployment Coordinator (Freelance) at Self-Employed (2021-02 – 2024-03)

Coordinated projects and improved workflows across infrastructure and operations environments.

• Managed workflows, timelines, and stakeholder communication across distributed teams
• Improved delivery timelines through better workflow structuring and coordination
• Developed reports and documentation to support decision-making
• Increased operational efficiency through improved process organization

Rollout Manager – IP/Optical Networks at Nokia (2014-01 – 2020-03)

Led large-scale deployment projects and managed cross-functional teams.

• Delivered projects on time and within budget through planning and risk management
• Optimized workflows and processes to improve operational efficiency
• Coordinated across teams (design, operations, supply chain) for seamless execution
• Ensured high-quality implementation of complex systems

Integration & Transmission Engineer at Nokia (2009-01 – 2014-05)

Worked on installation, integration, and optimization of telecom systems.

• Ensured system reliability and performance across multiple deployments
• Reduced downtime through troubleshooting and optimization
• Maintained high standards in system implementation
• Built strong technical and analytical problem-solving skills

Bachelor of Science (BSc) in Telecommunication & Information Technology – Kenyatta University