Susan Karera

I am a mature professional administrator with many years of experience having worked in diverse fields in flower farms, Hotels and Resorts in senior positions. I have good communication skills both spoken and written, keen on details and time management. I have good knowledge of Microsoft Office tools especially in Excel.

Having training as a secretary I have good organization skills and a good planner with observance of high level of confidentiality. I have excellent skills of raising agenda and taking minutes in meetings after many years’ experience.

I have recently worked as a compliance manager at Eseriani Resort in Naivasha, Kenya which involved administrative duties in the whole resorts operations and especially in housekeeping department and managing guest experience. I have worked in many positions in Hotels and Golf Resort with exposure in all the departments. This includes, food hygiene, creation of SOPs, and management of master roll – off and leaves days.

Stock takes and controls and supervision of receiving of purchases. Other duties included supervision and inspection of house-keeping, Rooms, Cottages and Villas and report any maintenance issues and follow up to conclusion.

I was a Manager at Symphony Hotel in Naivasha that has 42 rooms, where I was in charge of all operations of the Food and beverage, housekeeping, Front office and maintenance department.

I worked as a Personal Assistant, to the General Manager at The Great Rift Valley Lodge and Golf Resort for 11 years and my duties among others were -

General office administration duties and Secretarial services, Guest relations and queries and general HR assistance

Professional Training

Full Secretarial Course, Mombasa Polytechnic, 1987 to1989

Computer Training

• Computerized Secretary Course, 1993

Packages

• MS Dos, Lotus 123, Excel, MS Word

Other Computer Training

• Microsoft Office Outlook Course

Other Seminars Attended

• Personal Assistants Seminar

Basic Education

• Kenya Advanced Certificate of Education (KACE), Muslim Girls Secondary School, 1982 to 1985
• Kenya Certificate of Education (KCE), Heshima Road Primary School, 1975 to 1981