Susan Kihato

I am a Communication and Customer Experience Specialist with over five years of experience supporting customers across nonprofit, fintech, and global e-commerce environments. My work focuses on written customer support, digital engagement, CRM case management, and delivering clear, empathetic communication in high-volume settings

I have over five years of professional experience in communication and customer experience roles across nonprofit, fintech, and global e-commerce sectors. I specialize in written customer support, CRM-based case management, digital engagement, and resolving customer inquiries in high-volume environments while maintaining accuracy, empathy, and brand tone.

I hold a bachelor’s degree, which equipped me with a strong foundation in communication, research, and critical thinking skills that I apply in customer experience, written communication, and digital support roles