Susan M
Customer Service and Technical Support professional with a track record of resolving customer issues efficiently.
Talent
NairobiMember since June 22, 2026
CanvaContent CreationTikTokInstagramDigital Products
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CanvaContent CreationTikTokInstagramDigital Products
About
I create. I build. I figure it out. I'm a content creator and digital brand builder with a genuine passion for design, storytelling, and connecting with audiences online. I know my way around Canva, short form video, and the platforms that turn content into income. Pair that with over a decade of professional experience in customer service and technical support and you get someone who's not just creative, but reliable, clear headed, and great with people.
Experience
Customer Support Lead:
Phone & email support for 300+ residents. Resolved 50 daily inquiries. Developed SOPs, trained staff, 7% satisfaction improvement. Escalation handling.Technical Support Specialist:
Resolved 40+ daily technical incidents. 92% SLA compliance. Windows/Mac OS, hardware, software & networks. Reduced resolution time 30%.Help Desk Technician:
Remote technical support for dental professionals. Reduced repeat calls 25%. CRM documentation daily. 15% faster issue diagnosis.
