A self driven individual who is customer centric.
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Am a dedicated Tourism professional with 7+ years’ experience, knowledge and skills in assisting customers fulfill their domestic and international travel needs. Dedicated to helping clients meet their traveling needs. Keen to detail, professional with experience in handling administration, customer service and front desk operations.
Among the roles I have handled include; Managing Jambojet Call Centers, Plan and implement the overall Call center strategies to ensure that the business goals are met, Handling customer complaints, Hiring and onboarding new call center employees together with the human resources department. Creating call Centre agents work schedules, conducting performance evaluations on both sales and call quality, preparing monthly reports among others.
I have over 7 years work experience in different organizations and current 3 years as a call Centre supervisor at Jambojet
I have a Masters degree in Tourism Management from Moi University
