Sylvia Cherop
Telesales Agent and Verifier
Hire this person
Send a job offer directly to this candidate
About
I am a hardworking and motivated telesales agent with good communication skills and a passion for talking to customers and understanding customers' needs. I enjoy building relationships with clients and helping them to find solutions to their needs. I am hardworking and committed to delivering excellent customer service while supporting company growth.
Experience
Telesales agent and verifier - Mkulima Pay Credit Company
(2025-03)
- Contact customers through outbound calls to promote products and services, demonstrating strong communication and persuasive skills.
- Verifier customer information and documents accurately, showing attention and compliance awareness.
- Maintain daily call records and consistently meet performance targets, proving time management and target-driven performance.
- Build positive customer relationships while working professionally under pressure, highlighting problem-solving, active listening and adaptability.
Housekeeper - Georgia Apartments (Airbnb) - Mombasa
(2024-11 - 2025-02)
- General cleaning and room arrangement
- Handling laundry for guest units
- Restocking guest amenities
- Reporting maintenance issues
- Providing a hospitable and comfortable environment for guests
Internship - River Vale Restaurant (St. Luke's Hospital)
(2022-01 - 2022-08)
- Handling and keeping records of orders
- Delivering food and beverages to patients and hospital staff
- Maintaining the cleanliness of the restaurant
- Preparing and setting up board rooms/conference halls
- Serving refreshments during meetings
- Creating and ensuring a comfort zone for customers
Industrial Attachment (Catering and Accommodation) - Kamp David Hotel - Webuye
(2022-09 - 2022-12)
- Daily operations of accommodation
- Food service and production
- Managing reservations, check-in/check-out
- Housekeeping and laundry
Steward - Mpata Safari Club - Maasai Mara
(2018 - 2019)
- Dishwashing and kitchen maintenance
- Cleaning and maintenance
- Linen and laundry management
Education
Certificate in Catering and Accommodation - Catering and Accommodation - Kitale National Polytechnic (2021 - 2023)
Computer Packages and Application - Computer Packages and Application - East African Institute of Certified Studies (ICS) (2019-05 - 2019-07)
Kenya Certificate of Secondary Education - A.I.C Tapsagoi High School (2013 - 2016)
