Winnie Oduor

Dedicated and customer-focused professional with extensive experience in customer service, web research, digital literacy, and benefits verification. Skilled in handling customer queries, reviewing insurance eligibility, managing digital platforms, and providing timely resolutions. Strong communication, problem-solving, and time-management skills with a commitment to accuracy and excellence.

Benefits Verifier at ADEC Innovations (2024-01 – Present)

• Verify patient insurance benefits and eligibility for medical procedures and treatments.
• Review and analyze coverage details, co-pays, deductibles, and out-of-pocket costs.
• Collaborate with healthcare providers and insurance companies to ensure accurate information.
• Maintain confidentiality and ensure compliance with HIPAA and company policies.
• Enter accurate data into internal systems and generate detailed benefit summaries.

Customer Service Representative at Jumia Kenya (2020-02 – 2022-11)

• Responded to incoming calls from customers and provided resolutions.
• Monitored and tracked delivery status of customer orders.
• Escalated unresolved queries to relevant departments for quick solutions.

Customer Service Representative at Kilimall Kenya (2018-01 – 2019-12)

• Handled customer queries via social media platforms (Facebook, Twitter).
• Responded to incoming calls from customers and provided resolutions.
• Monitored and tracked delivery status of customer orders.
• Escalated unresolved queries to relevant departments for quick solutions.

Digital Research Associate at Sama Source (2016-06 – 2017-12)

• Trained in digital literacy, web research, and work readiness.
• Participated in data annotation and web-based projects.

Brand Ambassador at Surf Spot (2015-03 – 2016-05)

• Promoted Wi-Fi hotspot services to customers.
• Connected clients to network solutions and provided basic tech support.

Customer Care Representative at Oxygen 8 Ltd (2014-11 – 2015-01)

• Received and responded to customer calls.
• Resolved queries during first contact to minimize repeat issues.
• Escalated complex issues to relevant departments.

Sales Representative at Fox Furniture (2014-08 – 2014-10)

• Conducted door-to-door campaigns and community outreach.
• Created product awareness and gathered customer feedback.

Certificate in Nurse Aide (2023-01 – 2023-06)

Certificate in Web Research in Digital Literacy, Web Research, Work Readiness – Sama Source (2016-11 – 2016-12)

Certificate in Computer Packages – Chrisco Education Centre, Kibera (2014-04 – 2014-06)

Kenya Certificate of Secondary Education (KCSE) – St.

Michaels Holy Unity

Academy (2009 – 2012)

Kenya Certificate of Primary Education (KCPE) – Ayany Primary School (2001 – 2008)