Tabitha Awino

My main interest for applying for this role is to develop my skills and capacity and contribute to the goals of the company. I bring to work commitment to service, a willingness to work collaboratively with others and a strong desire for quality outcomes. As a result of the knowledge and skills gained through my experience. I am confident that I will be able to fulfill more than adequately the requirements of the above position.

Company: M-Kopa Kenya

Period: October2020-TIll now

Role: Customer Care Agent

Responsibilities

 Delivering efficient, friendly responses to customers inquiries via fresh chat.

 Ask questions to understand customer requirements.

 Receive inbound and make out bound calls.

 Direct customers to the website when needed.

 Enter and update customer information in the fresh desk.

 Responding to customers inquiries via social media platforms.

 Handle grievances to preserve the company ‘reputation.

Company: Bridge International Academies

Period: December2018-June2020

Role: Customer Care Agent

Responsibilities

 Handle any client service queries to satisfaction.

 Record and check the accuracy and comprehension of data uploaded in the CRM system.

 Taking ownership of customer inquiries and resolving new cases at first contact.

 Updating and creating new tickets for customers through helpdesk (Freshdesk)

 Receive inbound and make out bound calls

 Providing exceptional customer service, including Live Chat and e-mails.

 Escalate and record customer complaints via Freshdesk