Yusuf Faiz
Restaurant Supervisor
Talent
MombasaMember since October 8, 2026
MS OfficeCustomer serviceGuest relationsGuest relationshipStaff trainingManagement skillsCrisis managementOrganizational skillsTeam collaborationCommunication skillsPresentation skillsPositive demeanorGeneral etiquette
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MS OfficeCustomer serviceGuest relationsGuest relationshipStaff training
About
A highly motivated and customer oriented Sales/customer service with experience in maintaining excellent customer service standards, handling cash register operations, and safeguarding company assets. Possesses excellent verbal and written communication skills and problem solving skills.
Experience
Restaurant Supervisor - CHOMAAZ GRILL MEAT - Mombasa, Kenya
(2020-10)
- Trained and mentored staff on food safety and customer service standards.
- Supervised daily restaurant operations and ensured smooth workflow
- Managed inventory levels and coordinated supply orders for efficient service.
Team Leader- Guest service - Shangrila - Jeddah, Saudi Arabia
(2024-01 - 2025-04)
- Lead and supervise the Guest Services team to ensure exceptional 5 star service standards and seamless guest experience.
- Handle guest inquiries, requests, and complaints professionally, ensuring prompt resolution and high levels of guest satisfaction.
- Train, coach, and support team members while coordinating daily operations to maintain efficiency, service quality, and hotel standards.
Team Leader- Guest service - Five Jumeirah Village Hotel - Dubai, UAE
(2019-06 - 2023-06)
- Participate actively in the daily operation of the department and have thorough knowledge of all bell service duties, procedures, policies, and systems.
- Ensure consistent communication to promote teamwork and a pleasant atmosphere. among employees, guests and management.
- Execute various tasks to facilitate smooth operations within the department. and duties for smooth operation of the department.
Customer service executive - Jumeirah Emirates Tower - Dubai, UAE
(2011-10 - 2019-01)
- Delivered exceptional customer service to hotel guests, responding promptly to inquiries, requests, and service needs.
- Handled guest complaints and concerns professionally, ensuring timely resolution and high levels of customer satisfaction.
- Coordinated with front office, housekeeping, food & beverage, and other departments to ensure smooth and seamless guest experiences.
Education
High School Diploma - Kilindini High School
Skills
Restaurant Supervisor
