Titus Mua

Results-driven Cybersecurity&IT Professional with 8+ years of experience in technical support, cybersecurity analysis, system administration, and web development. Adept at identifying cyber threats, securing IT infrastructure, and ensuring compliance with key cybersecurity regulations. Demonstrated excellence in WordPress CMS development, threat monitoring, incident response, secure systems deployment, and stakeholder engagement.

Committed to continuous learning and driving technological advancement.

Technical Cybersecurity Analyst - Cyber Security Institute (CSI) – NC4

(2023-01 - 2025-01)

• Conducted VAPT for 50+ MDAs, identifying critical vulnerabilities.
• Led threat monitoring and incident response, resolving 200+ annual incidents.
• Authored advisories aligned with CMCA 2018&CII Regulations.
• Researched cyber threats and contributed to national cybersecurity frameworks.

Technical Support Analyst - Cyber Security Institute (CSI) – NC4

(2023-01 - 2025-01)

• Delivered IT support for NC4 users.
• Resolved incidents within response times.
• Facilitated cybersecurity training sessions for government entities.

Website Developer & System Administrator - Milago Human Resource Co. Ltd – NC4

(2020-01 - 2023-01)

• Developed and managed NC4's official website using WordPress CMS.
• Implemented custom themes and plugins to enhance site functionality and branding.
• Improved SEO ranking and optimized accessibility and loading speed.
• Conducted monthly WordPress updates, plugin security checks, and backup maintenance.
• Ensured 99.9% uptime across NC4's network infrastructure and cloud services.
• Deployed biometric and CCTV systems, strengthening physical security.

System Administrator & Social Media Marketing Lead - ICT CONSULTANTS LTD

(2017-01 - 2020-01)

• Developed client websites using WordPress CMS, customizing themes and plugins to meet business requirements.
• Maintained and updated client sites regularly, including performance optimization and plugin security patching.
• Delivered user training to clients on WordPress CMS usage and content management.
• Built internal web-based tools for workflow management and reporting.
• Spearheaded digital marketing campaigns.
• Installed and configured CCTV and biometric access systems for clients, enhancing physical security.

Bachelor of Business Information Technology - Information Technology - Maseno University (2019-01 - 2022-01)

Diploma in Information Technology - Information Technology - St. Paul's University (2014-01 - 2018-01)

Certificate in Business Management - Business Management - Kenya Institute of Management (2005-01 - 2006-01)