Tracey Andeka

Customer service Intern - Vivo Energy

(2024-10)

Managed customer order to cash processes, ensuring accurate order entry and timely fulfillment for local and export customers.
Coordinated retail order pre planning and maintained customer data with accuracy and efficiency.
Responded to customer inquiries via phone and email, providing prompt resolution to issues and complaints.
Delivered special support to key accounts, ensuring strong customer relationships and retention.
Coordinated with sales and technical teams to meet customer needs and resolve issues

Sales Executive - Miniso Kenya

(2022-11 - 2024-05)

Efficient Operations Management: Successfully oversaw day-to-day activities, ensuring smooth and efficient store operations, contributing to enhanced customer satisfaction and loyalty.
Customer Service Excellence: Proactively addressed customer inquiries and complaints, leading to improved customer service and positive feedback, thereby strengthening the brand's reputation.
Product Knowledge Enhancement: Demonstrated a deep understanding of the product range, providing customers with comprehensive information, fostering better shopping experience, and potentially increasing sales.
Inventory Management: Played a pivotal role in replenishing shelves promptly when items went out of stock, contributing to an uninterrupted supply chain and reducing customer inconvenience.
Problem Resolution and Complaint Management: Successfully managed and resolved client complaints, showcasing strong problem-solving skills and contributing to a positive and supportive customer service environment.

Intern - Taxiye Kenya Ltd.

(2021-09 - 2022)

Customer Support Excellence: Provided quality customer support by addressing day-to-day inquiries from riders, drivers, and clients, contributing to improved customer satisfaction and retention.
Effective Communication: Responded promptly to client inquiries and managed complaints, fostering positive relationships and ensuring a smooth communication flow between the company and its customers.
Marketing Campaign Evaluation: Evaluated the performance of marketing campaigns, providing valuable insights to the management for strategic decision-making and optimizing future promotional efforts.
Promotional Material Creation: Created promotional materials that contributed to driving business, attracting new customers, and enhancing the company's brand presence.
Social Media Feedback Analysis: Analyzed customer feedback from social media platforms, extracting actionable insights to improve services, and actively engaged in the online community to enhance the company's digital presence.

Sales Executive - Village Supermarket

(2018-05 - 2019-07)

Customer Assistance and Guidance: Guided customers to find the items they needed, enhancing their shopping experience and contributing to overall customer satisfaction.
Shelf Management: Proactively replenished shelves to prevent out-of-stock situations, ensuring a well-stocked and organized store, and minimizing customer inconvenience.
Checkout Process Assistance: Assisted with the checkout process, improving the efficiency of transactions and providing a positive last impression for customers.
Customer Feedback Management: Took note of customer feedback and escalated it to the supervisor, contributing to a continuous improvement process and enhancing customer-centric strategies.
Proactive Problem Resolution: Demonstrated a proactive approach in addressing customer issues, contributing to a positive shopping environment and reinforcing customer loyalty.

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