Tracy Shuma

Strategic Management graduate with 2 years of practical experience in business operations, administration, process coordination, financial record-keeping, and customer service. Proven ability to manage day-to-day business functions, maintain accurate records, support strategic planning, and ensure efficient workflow. Strong analytical, organizational, and problem-solving skills with a track record of improving processes and delivering results.

Seeking to contribute to a dynamic organization in a role that leverages operational, analytical, and management capabilities.

OPERATIONS COORDINATOR & BUSINESS OWNER at INDEPENDENT BUSINESS (2024-10 – Present)

• Managed end-to-end business operations including inventory, purchasing, financial record-keeping, and service delivery for 50+ customers daily
• Developed and maintained budgeting, sales tracking, and inventory management systems to ensure operational efficiency and cost control
• Implemented customer service processes that improved client retention and satisfaction rates
• Coordinated daily workflow, documentation, and supplier relations to ensure smooth business continuity

ADMINISTRATIVE & MARKETING INTERN at Jumuia Friends Hospital (2023-10 – 2023-12)

• Supported administrative operations including patient reception, appointment scheduling, and enquiry management
• Maintained confidential patient records and documentation in compliance with data protection standards
• Assisted with insurance claims processing and documentation to ensure accurate record-keeping
• Coordinated marketing and customer engagement activities to support hospital outreach

Bachelor of Science in Strategic Management – Jomo Kenyatta University of Agriculture and Technology - JKUAT (2021-09 – 2024-12)

Kenya Certificate of Secondary Education – Keveye Girls High School (2021-04)