Ivy Njugi
Operations Manager and Business Administrator
Hire this person
Send a job offer directly to this candidate
About
Results-driven Business Information Technology graduate with 6+ years of experience leading restaurant operations, administration, customer service, procurement, staff supervision and ICT support. Demonstrated success improving operational efficiency, training teams, managing budgets, inventory and customer satisfaction while leveraging technology to streamline business processes.
Seeking Operations
Manager, Administrative Manager, Restaurant Manager or ICT Support roles.
Experience
Operations Manager and Business Administrator - 002 Eats & Grill
(2024-01)
- Directed end-to-end restaurant operations serving customers while maintaining high service standards.
- Supervised, coached and scheduled staff, improving productivity and customer experience.
- Reduced stock shortages through effective inventory planning and supplier coordination.
- Managed daily cash reconciliation, budgeting and operational reporting.
- Developed SOPs that improved consistency in food preparation and customer service.
- Executed digital marketing campaigns that increased customer engagement and repeat business.
Business Operations Assistant - Dada's Kitchen
(2020-01 - 2023-12)
- Managed all administrative and operational activities of the business.
- Controlled procurement, inventory and operational costs.
- Built strong customer relationships resulting in repeat clientele.
- Maintained financial records, budgets and business documentation.
- Handled recruitment, onboarding and staff supervision.
ICT Intern - Kenya Airports Authority
(2016-01 - 2016-12)
- Provided first-line ICT support for users.
- Supported Flight Information Display Systems (FIDS) monitoring.
- Installed, configured and maintained computer hardware and software.
- Assisted with data centre operations and troubleshooting.
ICT Intern - Technical University of Mombasa
(2014-01 - 2014-12)
- Installed and configured computers and software.
- Provided user support and maintained ICT documentation.
Education
Bachelor of Business Information Technology - Business Information Technology - JKUAT (2015-01 - 2020-12)
Diploma - Business Information Technology - JKUAT (2013-01 - 2014-12)
Kenya Certificate of Secondary Education - Muthale Girls Secondary School (2007-01 - 2011-12)
