Tracy Wambui

Communication Specialist

Talent

Nairobi, Nairobi AreaMember since December 27, 2025

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About

I am a customer-focused and highly motivated professional with a background in Mass Media and Communication. I have strong communication skills and experience engaging with customers across different platforms, resolving inquiries efficiently.and ensuring a positive customer experience.

I am detail-oriented, adaptable and able to work well in fast-paced environments while managing multiple tasks with accuracy and professionalism. I take pride in being empathetic, reliable and committed to delivering quality service. I am eager to grow within a dynamic organization where I can contribute to customer satisfaction and team success

Experience

SOCIAL MEDIA EDITOR

SHENZHEN RIGHTS CORPORATION(AMANBO KENYA)

I manage the company’s social media accounts, posting engaging content on their socials that increased following by 59%. I run Facebook and TikTok ads that generate leads,

produce detailed performance reports and secured purchase orders totaling USD 20,000

so far. In addition, I shoot and edit creative content including posters, videos, and graphics. My role extends to customer service engaging with clients in person and over calls, booking appointments, issuing receipts, generating eTIMS, and conducting follow‑ups. I also oversee stock arrangement and clearance, market services during trade expos and organize clearance sales by designing and distributing promotional materials to potential clients.

04/2025 – 06/2025

Nairobi, Kenya

RECEPTIONIST

UPTOWN RADIO

Worked as a receptionist, managing front‑office operations including scheduling meetings, filling invoices, releasing and receiving deliveries and engaging with clients.

Handled administrative tasks such as writing receipts and ETR , maintaining accurate records and conducting customer follow‑ups. Ensured office cleanliness and organization while supporting smooth daily operations and client satisfaction.

01/2025 – 05/2025

Nairobi, Kenya

VOICE OVER FOR DOCUMENTARIES

MHCD HOSPITAL IN DRC

Provided professional voiceovers for documentaries produced for MHCD Hospital under Dr. Luc Mulimbalimba. These projects, published on YouTube, highlighted healthcare initiatives and community impact in Congo

01/2025 – 06/2025

Nairobi, Kenya

News Anchor/Reporter/Show host

Jambo Safari Media Digital station

Anchored the 9pm news daily, delivering clear and engaging coverage of international stories. Hosted a weekly cooking show every Tuesday and a music show every Friday,

both livestreamed on YouTube, showcasing versatility in presenting across different programs.

03/2024 – 08/2024

Nairobi, Kenya

INTERN (EDITORIAL DEPARTMENT)

Kenya Broadcasting corporation (KBC)

Contributed to the production of news segments by editing over 20 scripts to enhance clarity and audience engagement. Delivered professional voiceovers for 6 stories and edited footage for 22 segments, improving quality and viewer retention. Reported directly from the field, gathering timely information