Victor Mango

Strategic ICT, telecommunications, and digital transformation professional with over 15 years of experience delivering enterprise technology solutions, ICT operations, telecommunications infrastructure, technical training, and project coordination within United Nations peace support operations and the telecommunications sector. Experienced in supporting complex, multicultural environments through the delivery of reliable, secure, and mission-critical technology services. Expertise spans ICT infrastructure, IT service management, enterprise user support, Microsoft 365, network administration, satellite and microwave communications, ICT asset lifecycle management, and digital learning.

Proven ability to coordinate technology projects, strengthen service delivery, manage stakeholder relationships, and implement practical solutions that enhance organisational performance and operational resilience. An accomplished trainer and mentor, with extensive experience designing curricula, conducting training needs assessments, and delivering technical programmes that build workforce capability and promote the effective adoption of enterprise technologies. Holding an MSc in Strategic Management, a Bachelor of Technology in ICT Infrastructure, and a Diploma in Telecommunication Engineering, I combine strategic insight with strong technical expertise to align technology initiatives with organisational objectives.

Recognized for adaptability, analytical thinking, collaboration, and a commitment to continuous improvement in dynamic international environments.

ICT Consultant - Trigyn Technologies and CTG (Supporting the United Nations Support Office in Somalia – UNSOS) - Kenya and Somalia

(2013-08)

Provide strategic and operational ICT consultancy supporting United Nations peace support operations across Kenya and Somalia. Deliver enterprise ICT services, telecommunications infrastructure, regional ICT coordination, technical training, and technology projects that strengthen operational capability and service delivery in multicultural and geographically dispersed environments.

• Hargeisa, Somalia – IT Regional Coordinator (2013–2016)
• Jowhar, Somalia – IT Trainer (2019–2020)
• Mombasa, Kenya – IT WAN Technician - (2016-2019, 2020 - 2024)
• Mombasa, Kenya (CTG) – ICT End User HW / SW Support - (2024–Present)
• Deliver enterprise ICT services encompassing Microsoft 365, Windows administration, Active Directory, end-user computing, collaboration platforms, video conferencing, ICT asset lifecycle management, and technical support, ensuring reliable service delivery and enhanced user productivity.
• Coordinate ICT infrastructure initiatives involving LAN/WAN networks, satellite and microwave communications, renewable energy solutions, RFID asset management, and technology modernization projects while collaborating with stakeholders, vendors, and multidisciplinary teams.
• Design and deliver technical training programmes, including the UNSOS ICT curriculum, facilitating conferences, workshops, and capacity-building initiatives that have strengthened the capabilities of more than 300 military, police, civilian, and international personnel.
• Promote operational excellence by applying IT service management principles, coordinating regional ICT operations, supporting cybersecurity awareness, maintaining technical documentation, and implementing service improvement initiatives that enhance organisational resilience and business continuity.

IT Assistant - United Nations Support Office for AMISOM (UNSOA) - Mombasa, Kenya

(2010-07 - 2013-07)

Provided first-line ICT support for United Nations operations by installing, configuring, and maintaining end-user devices, enterprise applications, and communication systems. Supported ICT infrastructure, user administration, asset management, and service delivery while ensuring reliable technology services for mission personnel.

• Delivered responsive technical support for desktops, laptops, printers, and enterprise applications, improving user productivity and service availability.
• Assisted in the administration of network infrastructure, Active Directory, ICT assets, and communication systems in accordance with UN standards.
• Supported ICT deployments, preventive maintenance, and incident resolution, contributing to reliable mission operations and effective service delivery.
• Developed strong technical and customer service skills that laid the foundation for progression into regional ICT coordination, technical training, and ICT consultancy roles.

BSS Team Leader - Telkom Kenya

(2003-12 - 2010-03)

Coordinated the deployment, integration, and commissioning of Base Station Subsystem (BSS) technologies. Managed technical teams, contractors, and stakeholders to deliver network expansion activities, including site implementation, equipment installation, testing, and integration with core network systems. Ensured effective coordination between engineering teams and project stakeholders while maintaining quality standards, operational readiness, and timely delivery of critical telecommunications infrastructure.

• Successfully supported the rollout and integration of GSM infrastructure across 70+ locations, expanding network coverage and service capacity.
• Coordinated multidisciplinary teams involved in installation, commissioning, testing, and troubleshooting of telecommunications systems.
• Strengthened project delivery capability through technical leadership, stakeholder coordination, and adherence to engineering standards.

Master of Science - Strategic Management - University of Derby, UK (2019 - 2023)

Level 7 Diploma - Leadership and Management - City & Guilds, UK (2019 - 2023)

Bachelor of Technology - ICT - Technical University of Mombasa, Kenya (2013 - 2018)

Diploma - Telecommunication Engineering - The Mombasa Polytechnic, Kenya (1998 - 2000)