Victor Meshack

Results-oriented Finance and Administrative Professional with 3+ years of experience in finance, accounting, customer service, and office administration. Skilled in financial reporting, budget management, and customer relations. Adept at handling correspondence, records management, and administrative protocols with integrity and confidentiality. Proficient with modern financial tools and committed to efficiency, compliance, and value creation.

Finance Assistant - Contract at CCI Global (M-KOPA Campaign) (2024-12 – Present)

Handled high volumes of customer queries and resolved billing issues for M-KOPA platform customers.

• Responded to high volumes of customer queries via phone and chat, ensuring a quick resolution.
• Verified and updated customer payment data across mobile platforms.
• Provided accurate information regarding M-KOPA products, payments, and balances.
• Investigated and resolved billing issues and escalated complex concerns.
• Captured customer feedback for use in quality assurance and service improvements.
• Maintained performance metrics above 90% for customer satisfaction and call handling time.

Finance Assistant - Industrial Attachment at Kenya Civil Aviation Authority (KCAA) (2024-05 – 2024-09)

Processed financial documents, assisted in bank reconciliations, and supported financial reporting and budgeting.

• Processed financial documents including vouchers, invoices, and payment requests.
• Assisted in bank reconciliations and verified accuracy of financial entries.
• Contributed to monthly, quarterly, and annual financial reporting.
• Supported the finance team in preparing and monitoring budgets.
• Participated in internal audits and compliance checks.
• Maintained organized records and ensured timely filing of financial documents.

Accountant at Hifyles Investment (2023-02 – 2024-03)

Managed company accounts, financial statements, budgets, and ensured compliance with tax regulations.

• Managed company accounts and reconciled general ledger entries.
• Developed and monitored budgets and conducted variance analysis.
• Prepared accurate financial statements and assisted with year-end closing.
• Implemented financial models to improve business forecasting.
• Ensured compliance with tax regulations and statutory payments.
• Liaised with external auditors and vendors for account verifications and reporting.

Surveyor & Data Collector at Usawa Agenda & Uwezo Agenda (2021-02 – 2023-08)

Conducted large-scale surveys, collected field data, and trained data agents on mobile-based survey tools.

• Conducted large-scale surveys and collected data across various regions.
• Verified and validated field data using standardized quality checks.
• Submitted reports and datasets to project leads for review and analysis.
• Trained local data agents on mobile-based survey tools.
• Coordinated with community leaders and ensured participation in fieldwork.
• Ensured high response rates through ethical and effective engagement strategies.

Bachelor of Commerce in Finance – KCA University

Certified Public Accountant (CPA K) in Accounting – Institute of Certified Public Accountants of Kenya (ICPAK)

KCSE – St. Charles Lwanga Secondary School