Victor Omariba

Customer service by phone (incoming and outgoing calls), e-mail and chats Providing information and educating customers about the products offered by the Company Offer the Company's products in the course of contact with customers and using the opportunity of cross-selling the available products

Customer Care Agent at Zenka Finance Limited (2019-06 – Present)

• Customer service by phone (incoming and outgoing calls), e-mail and chats
• Providing information and educating customers about the products offered by the Company
• Offer the Company's products in the course of contact with customers and using the opportunity of cross-selling the available products
• Implementation of the determined indicators in the area related to the quality of customer service, efficiency, and productivity
• Processing of online loan applications
• Processing of MOU documentation with cooperating companies
• Providing basic technical support to clients
• Ensuring customer service at the highest level in accordance with applicable customer service standards and internal procedures
• Reporting any technical problems to the immediate Manager without delay
• Building long-term relationships with clients
• Building a positive company's reputation

Financial Consultant at Sanlam Kenya (2017-02 – 2019-03)

• Developing financial strategies by guiding clients to establish financial goals, matching goals to situations with appropriate financial plans
• Providing financial management information by preparing financial statuses analysis and reports
• Monitoring clients financial situation by tracking changes in wealth and life circumstances; analyzing financial plan results; identifying and evaluating new financial strategies; recommending changes in goals
• Obtaining clients commitments by explaining proposed financial plans and options; explaining advantages and risks; providing explanations, alleviating concerns and answering questions
• Marketing services by asking for referrals from current clients; meeting prospects at community functions; responding to inquiries, developing promotions, presenting financial plans seminars
• Assessing clients financial situation by gathering information regarding investments, asset allocation, savings, tax planning and estate planning; evaluating risk tolerance

Accounts Clerk Intern at National Cereals and Produce Board (NCPB) (2016-09 – 2016-12)

I have had practical exposures in the departments below:-

• Payment/Purchasing Section
• Cash accounting
• Bank reconciliation
• Debtors accounts
• Inventory control
• Revenue accounts
• Transport accounts
• Payroll Accounts

Stores clerk Intern at Kenyatta National Hospital (2012-09 – 2012-12)

I have had practical exposures in departments below:-

• Registry and records
• Tender secretariat
• Purchasing section
• Main stores section

Bachelors of Commerce in Finance – Mt Kenya University (2013-05 – 2016-08)

Diploma in Business Management in Management Option – Mt Kenya University (2011-01 – 2012-08)