Vincent Musyoki

Security and fraud investigations professional with 10+ years of experience in corporate security, fraud detection, AML support, and risk mitigation across telecommunications and private sector environments. Proven track record of leading sensitive investigations, preventing financial losses, and strengthening compliance frameworks. Skilled in evidence handling, intelligence analysis, regulatory compliance (KYC), incident management, and security systems (CCTV, access control).

Demonstrates practical working knowledge of AML processes – detection, escalation, and collaboration with compliance teams. Growing expertise in cybersecurity and AI-driven risk management. Recognized for integrity, discretion, and measurable impact in high-risk operational environments.

Investigator & Security Specialist - Spyglass Investment Kenya Limited - Kenya

(2021-03)

Spyglass Investment Kenya Limited provides corporate security consulting, fraud investigation, and risk advisory services to clients across East Africa.

• Conducted 25+ comprehensive risk assessments for corporate clients, identifying vulnerabilities and implementing controls that reduced exposure to operational fraud and financial crime by 30%.
• Led 15 sensitive investigations into internal fraud, asset misappropriation, and misconduct, uncovering admissible evidence that enabled recovery of Ksh12M in client funds.
• Prepared forensic case files with chain-of-custody documentation and provided expert testimony in 4 civil and criminal proceedings, contributing to 100% favorable outcomes.
• Designed and deployed tailored security protocols aligned with ISO 31000, cutting incident response times by 25% and reducing physical security breaches by 40%.
• Delivered AML advisory support to 6 client portfolios, ensuring 100% adherence to CBK prudential guidelines and KYC regulations during regulatory audits.
• Integrated AI-driven anomaly detection into fraud monitoring processes, increasing identification of suspicious transactions by 20% before escalation to compliance teams.
• Trained 50+ client security staff on evidence handling, incident reporting, and fraud pattern recognition, improving internal investigation quality by 35%.
• Coordinated with Kenya Bankers Association (KBA) fraud prevention forums, sharing intelligence that led to cross-institutional blocking of SIM swap fraud schemes.

Investigations & Security Officer - Telkom Kenya Ltd - Kenya

(2015-10 - 2020-12)

Telkom Kenya Ltd Telecommunications provider offering mobile, fixed-line, data, and mobile money services across Kenya.

• Led 40+ internal investigations into revenue assurance leaks, SIM box fraud, and employee misconduct, preventing estimated Ksh18M in annual financial losses.
• Digitized incident reporting and case management system, reducing documentation errors by 40% and improving audit readiness for 3 consecutive internal audits.
• Collaborated with AML compliance team to escalate 25+ suspicious transaction reports (STRs) linked to mobile money (TKASH/MPESA) money laundering indicators.
• Delivered fraud awareness and KYC verification training to 200+ employees, increasing compliance with customer identification standards by 20%.
• Implemented CCTV and biometric access control across 10 regional facilities, reducing unauthorized entries by 35% and achieving 99% uptime in security monitoring.
• Supervised 30 contracted security personnel, enforcing safety standards and incident response protocols, resulting in zero security breaches during tenure.

Business Data & Process Analyst - Telkom Kenya Ltd - Kenya

(2012-02 - 2015-09)

• Analyzed 1M+ call detail records (CDRs) and commission reports to identify billing anomalies, saving Ksh5M annually through revenue leakage prevention.
• Detected fraud patterns (e.g., subscription cloning, roaming abuse) in large datasets, triggering 25% deeper forensic investigations by the fraud team.
• Partnered with Finance to reconcile dealer commissions, achieving 99% accuracy and reducing disputes by 60% year-over-year.
• Improved service request ticketing validation logic, reducing misrouted incidents by 25% and cutting mean time to resolve (MTTR) by 15%.
• Automated weekly anomaly detection reports for AML reviews, reducing manual effort by 30% and accelerating suspicious activity identification.
• Closed systemic loopholes in prepaid recharge processing, reducing revenue leakage from unearned discounts by 30% within 6 months.

Customer Experience Advisor - Telkom Kenya Ltd - Kenya

(2009-06 - 2012-01)

• Achieved 98% KPI compliance in customer service delivery, handling 50+ daily inquiries on mobile money, roaming, and KYC documentation.
• Maintained 100% data accuracy in CRM and KYC verification processes, directly supporting AML customer due diligence (CDD) standards.
• Verified customer identification documents with 98% accuracy, contributing to zero regulatory penalties for incomplete KYC during audits.
• Generated 15–20% revenue growth in target segments through cross-selling fraud protection bundles and transaction alerts.
• Awarded Best Customer Care Agent (2010) for consistent accuracy in KYC verification and fraud awareness escalations.

Bachelor of Arts - Criminology & Security Studies - Mount Kenya University (2015 - 2017)

Diploma - Criminology & Security Studies - Mount Kenya University (2013 - 2015)

Diploma - French Language (DELF A1) - Alliance Française Nairobi (2013)