Virali Patel

Operations and project management professional with over a decade of experience leading sales teams, software implementation projects, and cross-functional operations in Kenya and Tanzania. Grew a key software client base by 600% through targeted lead generation, and cut overdue payments by more than half through improved collections processes. Skilled at team leadership, recruitment, budget management, and stakeholder coordination, with additional experience directing a 30-plus person volunteer organization.

Operations Manager - Magnatec Solutions Ltd. - Nairobi, Kenya

(2014-06 - 2021-08)

• Led the Prophix Software sales team's lead generation and demo strategy, growing the annual client base from 2 to over 14 accounts (600% growth).
• Partnered directly with clients and consultants to plan software implementations and manage annual upgrades and maintenance contracts.
• Recruited consultants and sales staff and built onboarding/training programs to ensure consistent performance across the team.

Volunteer Lead - BAPS Charities — Nairobi Chapter - Nairobi, Kenya

(2017-06)

• Supervise and coordinate a team of 30+ volunteers, providing training and guidance to ensure consistent performance against organizational goals.
• Planned and led the chapter's Covid-19 Task Force response, managing task delegation, resource allocation, and timelines to a successful outcome.

Career Break — Family Relocation & Household Management - Self-Employed - Nairobi, Kenya

(2021-08)

• Managed full household operations and budget, applying cost optimization and resource-planning skills to achieve significant savings.
• Maintained active project management and leadership skills through continued volunteer leadership with BAPS Charities.

Operations Assistant - AIM Steel Ltd. - Arusha, Tanzania

(2010-08 - 2014-06)

• Led sales team operations, including timely delivery scheduling, advertising coordination, and warehouse stock management.
• Supervised security and cleaning personnel and managed the end-to-end recruitment process.
• Reduced overdue payments from 74% to 38% in under 6 months by tightening collections follow-up.

BSc - Applied Business Management - Imperial College London (2006 - 2009)

International Baccalaureate - Haileybury & ISC (2004 - 2006)