Wanja Mweru

Dedicated and customer-focused hospitality professional with proven experience as assistant supervisor, Waitress, Barista, and Bartender. Certified in Hospitality Management and advanced barista skills with strong knowledge of cocktails, wine service, and front-of-house operations. Highly organized, adaptable, and committed to delivering excellent guest experiences in fast-paced hospitality environments.

Restaurant supervisor - PAPPAROTI BRASSERIE

(2026-03)

• Resolving customer complaints professionally to maintain brand reputation
• Ensuring compliance with food safety, hygiene, and service quality standards
• Assigning server sections, managing table rotations, and adjusting staff during peak hours
• Running pre-shift meetings to communicate daily specials, volume expectations, and motivational sales targets

Barista/Assistant Supervisor - LE GRENIER À PAIN

(2021-03 - 2025-12)

• Supervised daily restaurant and café operations ensuring smooth service flow
• Led, trained, and motivated front-of-house and barista teams
• Resolved customer complaints professionally to maintain brand reputation
• Ensured compliance with food safety, hygiene, and service quality standards
• Supported stock control, ordering, and wastage management

Leading Bartender / Senior Barista - MAMBO ITALIA RESTAURANT

(2016-04 - 2020-04)

• Prepared specialty coffee, espresso-based drinks, and cocktails to high standards
• Demonstrated advanced coffee knowledge including extraction, milk texturing, and presentation
• Managed bar and coffee station operations, POS, and cash reconciliation
• Maintained excellent customer engagement and upselling

Banqueting Waitress / Hostess - SAFARI PARK HOTEL & CASINO

(2014-10 - 2016-01)

• Delivered high-quality service during conferences, banquets, and events
• Supported service setup, guest assistance, and event coordination

Diploma - Hospitality Management - ZETECH UNIVERSITY (2019)

Kenya Certificate of Secondary Education - WONDERAND SECONDARY SCHOOL (2013)

Kenya Certificate of Primary Education - NJATHAINI PRIMARY SCHOOL (2009)