William Mugenya

Tech-savvy ERP/CRM Technical Consultant/Implementor and Financial Systems Analyst/Developer with 9 years of career experience. I maintain a high level of confidentiality and customer satisfaction. I demonstrate an innate ability to create and manage teams, train and support, lead as well as follow.

Skilled in developing business plans, requirements, specifications, user documentation, and architectural systems research. Strong written and verbal communication skills.

An innovator, exceptional at transforming ideas into software applications. As a Systems Analyst, I have led teams from inception, design, and development of complex projects, including ERPs/Accounting, Mobile, and Web applications.

My thorough understanding of accounting and business operations enables me to translate business logic into comprehensive software solutions that meet clients’ needs while addressing their business' bottom line.

Key achievements in my career include:

• NGO Project Management: Successfully implemented an ERP system for NASCOP – KENYA And recently RCK (Refugee Consortium of Kenya – Microsoft Dynamics 365, D360 on-premises), which significantly improved project management efficiency and donor tracking. The system streamlined reporting processes, reduced administrative overhead by 30%, and enhanced financial transparency.
• Online Electoral Systems: Led the development and deployment of a secure online streaming solution for an online electoral system during the 2013 General Elections for KBC Kenya and the former Mediamaxx K24, ensuring accurate voter registration and seamless election management. This project enhanced system reliability and security, resulting in a 20% increase in voter participation.
• SACCO and Micro Financial Institutions: Designed and implemented an ERP system tailored for SACCOs and microfinance institutions, improving loan processing times by 40% and enhancing member management capabilities. This system also integrated robust financial auditing features, ensuring regulatory compliance. This is in use in over 5 SACCO’s and a Microfinance Institution.
• Schools and Institutions: Developed and implemented a School Financial ERP system for educational institutions that streamlined administrative tasks, improved student information management, and enhanced communication between staff, students, and parents. The system resulted in a 25% increase in operational efficiency, Funds management and communication.
• Auditing of Financial Systems: Conducted comprehensive audits of financial systems for various organizations, identifying inefficiencies and recommending improvements. These audits led to the implementation of ERP solutions that improved financial accuracy and compliance, reducing errors by 35%. The latest being Audit of County Revenue Collection System that is in use in HomaBay County.
• Manufacturing: Spearheaded the implementation of an SAP ERP system for a Food manufacturing firm, which reduced operational costs by 20% and improved inventory management efficiency by 30%. Additionally, I developed a custom module to integrate with the company's production line, resulting in a 15% increase in productivity.
• Hospitals: Implemented a healthcare-specific ERP system for hospitals, enhancing patient data management, streamlining billing processes, and improving overall operational efficiency. The system resulted in a 20% reduction in administrative tasks and a 15% improvement in patient care coordination. The latest being in Asumbi Health Center.
• Real Estate and Property: Developed an ERP solution for real estate companies including RealtyPlus/EastWing/Suraya properties that improved property management, tenant tracking, and financial reporting. This system enhanced operational efficiency by 25% and provided real-time data access for better decision-making.

Academic Qualifications

• 2019 to Date: MBA – Strategic Management, USIU - Kenya
• 2012: BSc. Mechanical Engineering, Kenyatta University (Second Class Upper Hons)
• 2009: Higher Diploma in Management Information Systems, IMIS, UK (PASS)
• 2008: Diploma in Management Information Systems, IMIS, UK (MERIT)
• 2017: Certificate in Information Technology, CSK (Credit)
• 2005: Mbita High School (A-)
• 2000: Wandiji Primary School (B+)