William Wooten

Policy-oriented graduate with academic training and practical experience in international development, governance, and program support. A Millennium Fellow with experience contributing to initiatives aligned with the Sustainable Development Goals through research, stakeholder engagement, and coordinated implementation. Demonstrated ability to support evidence-based processes, work effectively in diverse teams, and contribute to development programs in cross-cultural and multidisciplinary environments.

Customer Service Representative (Part-Time) at Solar Panda Kenya Ltd. (2022-01 – Present)

Serve as the first point of contact for customers, handling inquiries with professionalism and courtesy. Manage high volumes of customer interactions via phone and messages.

• Serve as the first point of contact for customers, handling inquiries with professionalism and courtesy
• Manage high volumes of customer interactions via phone and messages
• Resolve client issues through active listening, empathy, and clear communication
• Accurately document customer records and service cases
• Support front-office operations by coordinating communication between customers and technical teams
• Consistently recognized for reliability, patience, and strong interpersonal skills

Bachelor of Arts in Humanities and Social Sciences in Political Science, Sociology – University of Nairobi

Exchange / Visiting Student in Social Sciences and Global Studies – Kalamazoo College