William Wooten
Customer service representative
Hire this person
Send a job offer directly to this candidate
About
Policy-oriented graduate with academic training and practical experience in international development, governance, and program support. A Millennium Fellow with experience contributing to initiatives aligned with the Sustainable Development Goals through research, stakeholder engagement, and coordinated implementation. Demonstrated ability to support evidence-based processes, work effectively in diverse teams, and contribute to development programs in cross-cultural and multidisciplinary environments.
Experience
Customer Service Representative (Part-Time) at Solar Panda Kenya Ltd. (2022-01 – Present)
Serve as the first point of contact for customers, handling inquiries with professionalism and courtesy. Manage high volumes of customer interactions via phone and messages.
- Serve as the first point of contact for customers, handling inquiries with professionalism and courtesy
- Manage high volumes of customer interactions via phone and messages
- Resolve client issues through active listening, empathy, and clear communication
- Accurately document customer records and service cases
- Support front-office operations by coordinating communication between customers and technical teams
- Consistently recognized for reliability, patience, and strong interpersonal skills
Education
Bachelor of Arts in Humanities and Social Sciences in Political Science, Sociology – University of Nairobi
Exchange / Visiting Student in Social Sciences and Global Studies – Kalamazoo College
