Wilson Nduati
Tech Support Engineer
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About
With a robust IT support, software development, and cybersecurity background, I have a proven track record of delivering innovative security solutions and exceptional technical support. Ready to excel in a dynamic cybersecurity role, I am committed to leveraging my skills to protect systems, safeguard data, and contribute to impactful security initiatives
Experience
As a Technical Support Engineer, I handle day-to-day tasks such as troubleshooting hardware and software issues, configuring network systems, and providing user support to ensure seamless IT operations. I manage and maintain the company domain, ensuring robust security protocols and optimal performance. Additionally, I monitor system health, install updates, and resolve technical incidents promptly to minimize downtime.
Achievements include streamlining ticket resolution processes to reduce response time by 20%, implementing proactive monitoring tools to identify and address potential issues before escalation, and providing training sessions for end-users to improve system adoption. My focus on efficiency and user satisfaction has consistently enhanced operational performance.
Education
Bsc.Software Engineering Kisii University
CSA Security Analyst USIU
KCSE B+ Karega Secondary School
