Winnie Odongo

I am a hard-working and motivated Lady of principles always eager to grow, learn and develop relevant experiences in the field of Customer Care to which I have acquired extensive knowledge and experience.

Additionally in over 3 years, I have strengthened my experience in customer care representative such as making calls to and receiving from customers among other duties relevant to a customer care employee as well as performing daily activities as might be directed.

Customer Support: Responding to customer inquiries and providing accurate information regarding products, services, and company policies. Assisting customers in resolving issues,

answering questions, and addressing concerns in a timely and professional manner.

 Problem Resolution: Identifying and analyzing customer problems or complaints and taking appropriate actions to resolve them. Utilizing effective problem-solving techniques and escalating complex issues to higher levels of management, if necessary.

 Complaint Handling: Handling customer complaints and grievances with empathy and professionalism. Listening actively to understand customer concerns, offering appropriate solutions,

and following up to ensure satisfaction.

-Diploma in ICT

-Diploma in Education

-Certificate in Lifeskills