Zippy
RETAIL CUSTOMER EXPERIENCE AGENT- THIKA
Talent
ChukaMember since May 13, 2026
Industrial AttachmentAccounts and Administration AssistantFront OfficeFraud CheckCustomer TrainingCash Handling
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Industrial AttachmentAccounts and Administration AssistantFront OfficeFraud CheckCustomer Training
About
Diploma Business Management (Distinction) - Chuka TWC. 1+ years customer-facing experience in Thika: Sales & Collection + BDO. Expert in KYC, front-office handling, customer education in Kikamba.
Experience
Sales and Collection Officer - 4G Capital - Thika
(2026-01)
- Customer Service at shop & field: handle 350+ customers/month
- KYC Collection & Verification: ID, KRA photos, fraud check
- Cash Handling: KES 15k daily, 100% reconciliation zeroshortage
- Product Explanation: explain loan terms, insurance in simple Kikamba
- Complaint Resolution: handle payment issues customer concerns calmly
- Smartphone App data entry, sync with office
Business Development Officer - KWFT - Chuka
(2025-05 - 2025-08)
- Front Office: group formation, document verification
- Customer Training: financial literacy in community
- Target 150+ groups, 110% recruitment zerodefault (good CX)
Education
Diploma - Business Management (Distinction); Marketing, Customer Relationship Management, Entrepreneurship - Chuka TWC (2023 - 2025)
Skills
RETAIL CUSTOMER EXPERIENCE AGENT- THIKA
