We are hiring an IT Support Engineer to work at SystemsGo Korea to provide stable and efficient support for the office IT environments of multinational clients.
This position reports directly to the Regional Service Delivery Manager , and due to the nature of the work, you will also collaborate with the Korea Country Manager using a dotted -line reporting system .

This role is a key position that provides field -oriented technical support for overall day-to-day IT operations , while coordinating and supporting various IT projects related to the office environment .

This is a suitable opportunity for someone who can perform their duties with a high sense of responsibility and autonomy in a rapidly changing new or growth- stage market environment , and who values customer experience and service quality .

Provides routine on-site technical support for all aspects of office IT , including Windows desktops and laptops , printers , conference room systems , and network connectivity .
Efficiently manage and process tickets as the First Point of Contact for local IT issues , and maintain consistent service quality .
Coordination and execution support for IT projects , including Smart Hands support , office relocation , site surveys , and vendor management .
Perform communication and issue management to ensure the smooth progress of the project through collaboration with external suppliers and service partners , as well as internal global and regional teams.
Lifecycle management for IT assets and equipment ( purchasing , installation , configuration , incident response , replacement , and retrieval , etc. )
Systematically document key issues , resolution details , and project progress , and report them to the Service Delivery Manager.

Preference given to holders of an associate`s or bachelor`s degree in Computer Engineering , Information Technology (IT) , or a related major
At least 3 years of experience in IT support or help desk ; experience in multinational corporations or global work environments is preferred .
Excellent troubleshooting skills for Windows OS, Office 365, printers , and meeting room solutions (Zoom, Teams, Webex , etc. )
Preference will be given to candidates with basic network knowledge (LAN/Wi-Fi settings , switches , routers ) and an understanding of server environments (AD, DNS, DHCP).
Preference given to candidates with experience in external vendor management and project coordination
A person capable of performing tasks independently with minimal supervision, based on a high sense of responsibility and initiative
Excellent communication and interpersonal skills to interact smoothly with technical and non-technical users
Language Requirements : Korean - Native - level or equivalent fluent communication skills , English - Business level ( document and conversation )

Document screening > 1st interview > 2nd interview > Executive interview > Final selection

ㆍThe interview schedule will be announced later.

ㆍIf false information is discovered, employment may be cancelled.

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