Technical Support Engineer - Dell Server, Storage

델 테크놀로지스

Technical Support Engineer

- Dell Server, Storage

델 테크놀로지스는 1995년에 설립된 회사로 자본금 2억 1,400만원, 매출액 2조 2,007억 4,164만원, 사원수 607명 규모의 중견기업입니다. 서울특별시 강남구 테헤란로 152, 강남파이낸스센터 17층에 위치하고 있으며, 컴퓨터, 노트북, 워크스테이션, 서버, 스토리지, 네트워크 등 IT 혁신을 주도하는 기업사업을 하고 있습니다. 포지션 및 자격요건

Technical Support Engineer

( ○명 )

[필수 지원요건]

**3교대(24/7) 근무 가능자(주말/공휴일/야간근무 포함)

**서버/엔지니어 trouble shooting 경력자(최소 6년 ), Dell 제품 경험자 우대

Technical Support Engineer

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products.

Our Technical

Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

What you’ll achieve

As an Engineer, you will support drafting and formatting of support content and maintain records for approvals.

Join us to do the best work of your career and make a profound social impact as an Engineer on our Technical Support team.

You will:

• Create datasheets, FAQs, and basic guides under direction.
• Support benchmark collection and format results.
• Assist webinar/demo preparation and logistics.
• Help taxonomy, tagging, and repository hygiene.

Essential Requirements:

• 6 years of related experience (Server or Storage Technical Support)
• Attention to detail and documentation discipline.
• Customer-focused mindset and clear communication.
• Ability to follow SOPs and seek guidance.
• Basic proficiency with document tools.

Desirable Requirements:

• Bachelor’s degree preferred.
• Dell product experience preferred.
• Strong hardware or Software troubleshooting skills preferred.
• Excellent customer communication and interpersonal skills preferred.

[안내사항]

• 법령에 의해, 보훈/장애인/국가유공자 등 취업 보호 대상자 채용 우대합니다.
• 지원서 허위사실이 있는 경우, 합격이 취소될 수 있습니다.
• 본 채용은 적합한 후보자가 있을 경우, 채용 마감일보다 빨리 마감될 수 있습니다.

전형절차

ㆍ서류전형 > Recruiter screening > Tech test > Interview

ㆍ면접일정은 추후 통보됩니다.

유의사항

ㆍ허위사실이 발견될 경우 채용이 취소될 수 있습니다.