روان فجحان المخلد

Results-driven Website Officer with over 8 years of experience in the banking and telecommunications sectors, specializing in managing high-traffic digital platforms, optimizing SharePoint portals, and supporting deployments, user experience, and SEO initiatives. Strong background in IT support, performance analysis, and incident management, with foundational skills in programming and data handling.

Cisco Certified Network

Associate (CCNA) with a strong interest in transitioning into networking, leveraging technical expertise to design, implement, and support reliable network infrastructures.

Senior Website Officer at National Bank Of Kuwait (NBK) (2020-12 – 2025-10)

Manage and maintain NBK's public website and internal SharePoint portal while improving user experience and supporting SEO initiatives.

• Manage and maintain NBK's public website and internal SharePoint portal
• Improve user experience to increase engagement and conversions
• Coordinate with IT teams and vendors on updates, fixes, and new features
• Test website changes before going live
• Support SEO efforts to improve search rankings and traffic
• Build and manage SharePoint lists with proper access control
• Monitor performance, troubleshoot issues, and suggest improvements

IT Engineer at Huawei Technologies (2018-01 – 2020-12)

Provided technical support for end users and assisted with IT operations.

• Provided technical support for end users: installation, formatting, data transfer, ID management
• Resolved issues with emails, printers, and general troubleshooting across the network
• Assisted with basic switch configurations and network-related tasks
• Ensured smooth IT operations and minimal downtime through proactive support

Support Engineer (Huawei-Viva Project) at Huawei Technologies (2017-01 – 2018-12)

Created performance reports, managed incidents, and ensured SLA targets were met.

• Created and presented daily, weekly, and monthly performance reports
• Designed dashboards to track incidents and service requests
• Managed incidents and ensured SLA targets were consistently met
• Drafted and explained Root Cause Analysis (RCA) reports to prevent recurring issues
• Negotiated customer penalties and supported third-party coordination

Bachelor of Science in Computer Engineering – American University of Kuwait (2012 – 2017)