Bala Kumar

IT Technical Support

Key Responsibilities

Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.

Responding to telephone calls, email and personnel requests for technical support.

Troubleshooting problems across both Windows and Mac operating system and applications.

Documenting, tracking and monitoring the problem to ensure a timely resolution.

Relying on instructions and pre-established guidelines to perform the functions of the job.

Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.

IT Technical Support

Key Responsibilities

Providing support to end users on a variety of issues. Identifying, researching, and resolving the technical problems.

Responding to telephone calls, email and personnel requests for technical support.

Troubleshooting problems across both Windows and Mac operating system and applications.

Documenting, tracking and monitoring the problem to ensure a timely resolution.

Relying on instructions and pre-established guidelines to perform the functions of the job.

Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Resolving technical problems with Local Area Networks (LAN), Wide area Networks (WAN), and other systems.

Dhanalakshmi Srinivasan college of

Engineering & Technology

B TECH (Information Technology)

2007 — 2011

DRBCCC high school

Higher secondary

2005 — 2007

DRBCCC high school

SSLC

2004 — 2005