Salah 2023

IT specialist streamlining operations and boosting performance, Hardworking IT enthusiast with hands-on experience from all devices and network. Aiming to join a forward-thinking company as an IT or related field, to contribute to efficient technical support and system maintenance.

IT Technical Support Officer at ShuwaikhGate Holding Company K.S.C (2013-01 – Present)

Working as IT Technical Support Officer at a Holding Company with three subsidiaries: 1. Al-Qurain International Real Estate Co. W.L.L. Kuwait City – Salhiya 2. AL-RIYADA Finance and investment K.S.C. Kuwait City – Salhiya 3. Dar-Al Shuwaikh Real Estate Co. Shuwaikh Industrial – A5 Mall

• Provide first-level technical support to staff at the head office for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems related to computers, printers, mobile devices, and other IT equipment.
• Create and manage user accounts for employees, and assist with email setup and troubleshooting.
• Offer training and guidance to staff on basic IT tools and systems.
• Training all employees on new software, cybersecurity training, and introducing IT-related systems and software to new hires.
• Responding to support requests via phone, email, or chat
• Perform routine maintenance on computer hardware and peripherals, including cleaning, replacing parts, and ensuring proper functionality.
• Pc and laptop Maintenance, Troubleshooting and Problem Solving OS Windows 10,11, Installing, configuring, hardware, software, upgrading.
• Accessories Maintenance Printers, scanners, Monitor, Cables, UPS, External Hard and Projector
• Maintain an inventory of IT hardware, software, and peripherals at the head office.
• Ensure that all IT assets are properly tracked, maintained, and replaced when necessary.
• Troubleshooting and supporting for all Users, fingerprint, ID Card
• Install, configure, and update software applications as needed across company systems.
• Ensure that software applications are compatible with IT infrastructure and meet the organization's needs.
• Maintain and support telephony systems, including VOIP, phone lines, and mobile devices.
• Troubleshoot and resolve issues related to phone connectivity, call routing, and voicemail systems.
• Assist staff with telephony setup, configurations, and issues related to phone equipment and systems.
• Maintenance, monitoring, and optimization of network infrastructure at the head office, including routers, switches, Wi-Fi access points, and internet connectivity.
• Troubleshoot and resolve network connectivity issues efficiently.
• Implement and maintain basic security measures to protect IT systems and data, including antivirus software, firewalls, and access controls.
• Monitor IT infrastructure for security threats and proactively address vulnerabilities.
• Windows Server Installing & configuration AD DC, DHCP, DNS administrator to manage users, computers, groups, and shared resources.
• Create user accounts and access permissions.
• the installation of new equipment or the implementation of new software systems. Support IT project and execution as needed.
• Document IT procedures, troubleshooting steps, and solutions to common problems to ensure efficient knowledge sharing within the team.
• Prepare detailed reports for IT activities, including hardware and software inventories, maintenance schedules, and issue resolutions and IT assets
• knowledge latest IT support updates in the Kuwaiti market
• Collaboration and Working with other IT specialists, and service providers to resolve complex issues

Computer Engineer at American Academy Of Science and Technology (2009-01 – 2012-12)

BSC in Computer Science – Thebes Academy University

IT & SOFTWARE ENGINEERING – Thebes Higher Institute of Management and Information Technology