Hazem Abdu

Strong customer advocacy attitude, unprecedented organizational ability

• Coordinated the, timely execution of maintenance schedules
• Prepared maintenance scheduling periods 
• Monitored compliance with contractual requirements 
• Controlled the corrective maintenance cycle ensuring timely resolutions
• Actively controlled routine maintenance schedule & corrective actions Designed training curriculum and authored user level and operators training manuals 
• Designed Train The Trainers curriculum and authored its training manuals 
• Designed and built training simulation systems and laboratories
• Provided systems training and support services to various user’s levels
• Liaised with engineers, system designers, integrators, and various technical personal to collect training requirements and material
• Utilized appropriate training aids and technology in delivering state of the art courses either directly or through the effective deployment of training programmers. 
• Managed and maintained the training program/environment as determined by product vendors
• Provided accurate professional assessment on proficiency of training
• Deliver excellent retail training for new employees, arranging and coordinating improvement training for existing employees. 

Bachelor of Science in Electrical Engineering- University of Wisconsin at Platteville - USA

Certified: PMP, ITIL, CPDEP, MCT TTT