Joseph Abboud

I bring 14+ years of experience across procurement, customer service, and demand planning, working across Kuwait and Saudi Arabia. I've built operations from scratch, led ERP transformations, and improved logistics and procurement systems to support growing businesses. I'm comfortable working in fast-moving environments, leading diverse teams, and turning complex challenges into clear, practical solutions that deliver results.

Customer Service & Planning Manager at NAPCO National For wholesale and plastic products (2024-01 – Present)

• Spearheaded the launch of the Kuwait branch, establishing operations, staffing, and procedures from the ground up.
• Implemented the initial ERP system (JDE) to support business setup, then led the full transition and reimplementation to Oracle Fusion, ensuring system alignment and continuity.
• Trained CSD and sales teams on both systems, ensuring a smooth transition and efficient ERP utilization.
• Directed demand planning efforts to improve forecast accuracy and align inventory with sales and procurement strategies.
• Adjusted the processes between procurement and customer service, enhancing response time and service quality.
• Approving team incentives and overtime to ensure operational continuity.
• Coordinated with sales and Senior management to reduce operational risks and drive sustainable growth.

Procurement Unit Head at NAPCO National (2021-01 – 2023-12)

• Managed contracts and conduct audits for all procurement-related conditions.
• Purchasing data and inventory analysis using "Qlik sense" and "Oracle BI".
• Leading the new projects of Raw Material and Trading Items.
• Yearly review of supply chain internal process performance and potential improvements.
• MRPs consolidation for 3 branches and regional stock management.
• Played a key role in unifying the department for 3 Branches.

Senior procurement Specialist at NAPCO National (2015-06 – 2021-01)

• Suppliers sourcing & handling; prequalification, tendering, negotiations, Contracting and award.
• Weekly data analysis and reporting on raw material price indices.
• Developed and implemented all procurement-related reports in BI.

Procurement Coordinator at C.A.T Group (2012-09 – 2014-12)

• Handling the Purchasing of consumable materials for multiple oil and gas pipeline projects.
• Suppliers Sourcing and qualifying.
• Process the PRs by issuing RFQ, Bidding and Generating POs.
• Follow up with team for all ETAs.

Bachelor of Business Administration in Management Information System – American University of culture and education (2008-09 – 2012-06)