District Manager at Alshaya Group (2022-09 – Present)
- Led team of store managers to exceed sales goals, resulting in increased revenue.
- Developed and implemented district-wide training programs to improve employee performance.
- Store opening, opened more than 15 stores in the past 2 years.
- Monitor the stores KPI
- Budgeting.
- Monitor and analyze the stores KFR.
- follow up with the staff training and development.
- conduct different kinds of store visits.
- Ensure that all the stores meeting the brand standard
Store Manager Starbucks at Alshaya Group (2013-07 – 2022-09)
- Responsible for the overall daily operations of the shop, ensuring efficiency and profitability.
- Developing store strategies to raise customers' pool, expand store traffic and optimize profitability.
- Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
- Ensuring high levels of customers satisfaction through excellent service.
- Accomplishing the weekly schedule to ensure that the store has enough staff on the floor according to their experience, Gender
Assistant Store Manager at Alshaya Group
- Led team to exceed sales targets by implementing effective sales strategies and incentives.
- Managed inventory levels and merchandising to ensure optimal stock levels and presentation.
- Train and mentor staff on customer service, product knowledge, and store policies.
Shift Supervisor Starbucks at Alshaya Group
- Led team of 10+ employees to ensure smooth operations and customer satisfaction.
- Trained new hires on company policies, procedures, and best practices for success.
- Developed and implemented strategies to improve efficiency and productivity in daily operations.
- Proficient in making various espresso beverages using high-quality ingredients and equipment.
- Demonstrated exceptional customer service skills by providing personalized recommendations and resolving issues.
- Utilized efficient multitasking abilities to handle high volume orders and maintain a clean workspace.
Barista Starbucks at Alshaya Group
- Proficient in making various espresso beverages using high-quality ingredients and equipment.
- Demonstrated exceptional customer service skills by providing personalized recommendations and resolving issues.
- Utilized efficient multitasking abilities to handle high volume orders and maintain a clean workspace.
