Stanley D Costa

Results-driven Starbucks Store Manager with over 17 years of experience in retail and hospitality leadership, specializing in store operations, team development, customer experience, and business growth. Proven ability to build high-performing teams, drive sales and profitability, maintain operational excellence, and create exceptional customer experiences. Seeking to leverage my extensive leadership expertise, passion for developing partners, and commitment to Starbucks Mission & Values to contribute to organizational success and long-term growth.

Store manager Starbucks - M H Alshaya Group - Kuwait

(2019-09)

• Led store operations to deliver exceptional customer experiences and achieve business goals. Managed, coached, and developed a high-performing team of baristas and shift supervisors. Drove sales growth, labor productivity, inventory control, and profitability. Maintained operational excellence, food safety standards, and compliance requirements. Built a positive partner culture through recognition, coaching, and continuous development.
• Ensured consistent delivery of Starbucks standards, quality, and customer connection
• Led daily store operations at Starbucks under M H Alshaya Group, optimizing team performance and implementing customer engagement strategies to consistently exceed sales targets and enhance brand loyalty.

Shift Supervisor - M H Alshaya group - Kuwait

(2014-04 - 2018-01)

• Supervised daily store operations and led baristas to deliver exceptional customer service. Ensured compliance with Starbucks operational, food safety, and quality standards. Coordinated partner deployment, break schedules, and shift execution. Coached and developed partners to improve performance and customer connection. Managed cash handling, inventory control, and store security procedures. Resolved customer concerns promptly while maintaining a positive store environment. Supported Store Man

Barista Starbucks - M H Alshaya Group - Kuwait

(2009-02 - 2014-04)

• Delivered exceptional customer service and created memorable customer experiences. Prepared handcrafted beverages and food products according to Starbucks standards. Operated POS systems, processed transactions, and handled cash accurately. Promoted products through suggestive selling and customer engagement. Maintained high standards of cleanliness, food safety, and beverage quality. Monitored inventory, product rotation, and expiration dates. Collaborated with team members to achieve operation

Asst Steward - Radisson white sand resort - Goa, India

(2007-01 - 2008-01)

• Delivered timely and accurate meal service ensuring compliance with hygiene and safety standards to maintain customer satisfaction.
• Maintained cleanliness and organization of kitchen and dining areas to uphold health regulations and improve operational efficiency.
• Coordinated with kitchen staff to manage inventory turnover, preventing shortages and minimizing food waste.
• Inspected food quality and presentation to guarantee adherence to brand standards and enhance guest experience.
• Trained new staff on sanitation procedures and service protocols to strengthen team performance and ensure consistency.

As trainee Assistant Steward - Holiday Inn Resort - Goa, India

(2005-09 - 2006-09)

• Prepared dining areas and service stations to ensure efficient workflow and maintain hygiene standards during service hours.
• Monitored food and beverage presentation to uphold quality standards and enhance overall guest satisfaction.
• Collaborated with team members to coordinate timely delivery of meals, improving order accuracy and customer experience.
• Inspected equipment and utensils for cleanliness and functionality, supporting compliance with health and safety regulations.
• Assisted in inventory management by tracking supplies, contributing to cost control and seamless service operations.

Higher Secondary School - Seminary of our lady high school (2001-01 - 2002-02)