Santhosh Mathew

Accomplished healthcare operations leader with extensive experience in commissioning, management, and operational oversight across healthcare and related industries. Proven ability to lead, develop, and motivate teams, drive cross-functional coordination, and support organizational goals through strong planning, negotiation, and problem-solving skills. Committed to maintaining high quality standards and delivering efficient, dependable service.

Central Sterile Supply Supervisor - Health Assurance Hospitals Company (DHAMAN) - Kuwait

(2022-03)

• Direct CSSD operations, ensuring safe, efficient, and compliant performance.
• Supervise departmental staff and support team development and performance.
• Prepare and manage departmental budgets.
• Coordinate operational plans and cross-functional activities.
• Manage the distribution and inventory of sterile materials.
• Collaborate with management on forecasting models and capacity planning.
• Analyze the cost of in-house production of sterile materials.
• Develop departmental policies and procedures.
• Coordinate with supply chain management on the evaluation, selection, and procurement of surgical instruments.
• Negotiated and helped design instrument-tracking software in collaboration with Bio-Med.
• Served as Deputy Chairman of the Nursing Commissioning Team.
• Performed nursing workforce calculations.
• Calculated room, equipment, and facility requirements based on projected patient volumes for the nursing department and COO.
• Estimated expected patient volumes, caseloads, and surgical activity using historical Ministry of Health data for the nursing department and HIMS.
• Served as a member of the hospital-level Infection Control and Pharmaceutical Committees.

Manager SCM, Admin & QC - The 09 Clinic, Benid Al Gar - Kuwait

(2010-02 - 2015-01)

• Lead the commissioning activities of the medical center.
• Managed administrative functions across supply chain management, quality control, nursing, and daily operations.
• Managed vendor listing and contract negotiations.
• Oversaw recruitment, training, and staff performance evaluation.
• Developed policies and procedures for multiple departments.
• Planned and implemented HIMS and medical records systems.
• Designed and established the Medical Records Department.
• Lead the implementation of an enterprise resource planning system.
• Authored policies and procedures for Medical Records, Procurement and Materials Management, and the Front Office.

CSSD Supervisor - Al Salam International Hospital - Kuwait

(2006-06 - 2009-05)

• Developed and revised policies and procedures to support daily operations
• Implemented motivational incentives to improve departmental efficiency
• Lead regular staff training to ensure compliance with international standards
• Aligned hospital CSSD with IAHCSSM standards, optimizing budgets
• Evaluated equipment and water treatment needs, resulting in successful implementation
• Reorganized staff distribution to manage increased workload

Sales Supervisor - Lab Equip Limited - Tanzania

(2004-10 - 2005-06)

• Launched new medical laboratory products in the market
• Oversaw surgical product sales

Sales Supervisor - Hi-Tech Associates - Kerala, India

(1999-01 - 2004-09)

Sales Executive - United Diagnostic Industries - K.S.A.

(1997-08 - 1998-10)

Sales Executive - Archer Diagnostics - Kerala, India

(1996-03 - 1997-07)

Admin cum Materials Manager - Al Aman Al Faisal GTC Co - Hawally, Kuwait

(2015-09 - 2022-03)

• Designed and maintained departmental budgets
• Identified supply needs and worked with management and operations teams
• Tracked material quality, movement, and expenditure
• Managed organizational supply distribution and inventory
• Sourced vendors and negotiated pricing

Advanced Management Program - Management - Indian Institute of Management - Indore (IIM-I)

General Management Program - Management - Indian Institute of Management - Indore (IIM-I)

Master of Business Administration - Hospital Administration and Healthcare Management

Post Graduate Diploma in Hospital Administration - Hospital Administration

Bachelor of Science - Medical Laboratory Technology