Sohel Shaikh

To participate as a key player in your company and to contribute outstanding skills and strong commitment to achieve company's goals and to work with the experts, this provides an opportunity for learning, growth and development and thereby enhance the knowledge in the field

Senior Customer Relationship Executive at OMEGA BOUTIQUE (ETHOS) (2025-10 – Present)

• Monitored and managed team KPIs to ensure consistent performance and achievement of monthly targets, Built and maintained strong relationships with HNI clients, delivering personalized luxury service experiences.
• Handled complete backend operations including slip, outslip, GRN, and system documentation with high accuracy, managed after-sales service processes efficiently while consistently achieving service-related targets.

Customer Relationship Executive at TISSOT BOUTIQUE (AP GROUP) (2024-02 – 2025-10)

• Weekly / Daily Roster Planning, Making Daily Sales End Reports, Weekly Wrap reports (Card & Cash Reports), Keeping track of Updating Watches Warranty on Tissot Website.
• Customer Service, Guest Escalations Handling, arranging of special Requested watches, Keeping track of bestselling watches.

Sales Executive at FOSSIL INDIA PVT LTD (2021-10 – 2024-02)

• Selling Watches, Leather, Jewellery, and Sunglasses of Fossil.
• Every Monday and Friday Global Count (every single piece of stock has to be counted and must be tallied by system inventory)
• Handling service watches and escalations from guest.
• Making list of best selling products and keeping track on inventory of same products.
• Store cleaning, dusting, sweeping, mopping and cleaning and arranging of back store was also a part of job.

Sales Executive at GUESS COLLECTION (AP GROUP) (2019-07 – 2021-10)

• Selling Guess watches and Guess Collection (Esprit watches, Just Cavalli watches by frank Muller, Slazenger watches.)
• After sales service of watches, daily inventory (Opening and closing), stock tick.
• VM of all watch brands and quarterly audit.
• Store cleaning, dusting, sweeping, mopping and cleaning.

HSC – Mumbai University (2017)