Yaser Aleid

Result-driven and highly skilled Senior Sales and Operations Manager with over 20 years of robust experience driving revenue growth, optimizing production cycles, and leading high-performing teams within the telecommunications and industrial manufacturing sectors. A strategic leader with a proven track record of recovering 400,000 KD in a single month, scaling production efficiencies by 70%, and slicing operational turnaround times from 45 down to 15 days. Expert in B2B relationship management, manufacturing optimization, and cross-functional team leadership.

Operations Manager at WIC (Wood Industries Company) (2021-07 – Present)

Directly managing and building an elite operating team of over 60 workforce personnel.

• Process Engineering: Built and established a brand-new end-to-end production chain and operational process team from the ground up.
• Efficiency Turnaround: Enhanced the production cycle to systematically reduce manufacturing lead time from 45 days to just 15 days.
• Operational Slashing: Increased total production cycle efficiency by up to 70% while simultaneously reducing manufacturing expenses by 20% through strategic waste elimination.
• Logistics & Inventory: Structured modern delivery, installation scheduling, and automated inventory control systems to align with demand planning.

Senior B2B Sales Manager at Ooredoo Mobile Telecom (2015-10 – 2021-03)

Led the corporate B2B sales team to secure and retain enterprise market share.

• Client Management: Conducted high-stakes weekly strategy meetings with top-tier corporate clients to maintain elite levels of customer satisfaction and brand loyalty.
• Market Expansion: Proactively identified and captured fresh commercial sales opportunities across competing market segments.
• Talent Development: Directed professional team development plans, substantially enhancing technical and consultative sales skills across subordinates.

B2B Account Manager at Zain Kuwait (2007-02 – 2015-09)

• Elite Sales Performance: Consistently surpassed rigorous monthly commercial revenue targets, earning the prestigious "Best Target Sales Achievement" award across 2010, 2014, and 2015.
• Capital Recovery: Engineered a highly strategic collections initiative, successfully securing a record-breaking 400,000 KD in a single month.
• Corporate Training: Appointed as a specialized corporate HR Trainer to design and execute Sales and Customer Loyalty courses for incoming corporate personnel.
• Solution Selling: Crafted tailored enterprise business solutions based on exhaustive corporate needs-analyses to increase lifetime client value.

Sales Team Leader at Zain Kuwait (2005-09 – 2007-07)

• Managed an energetic customer service branch team, providing daily tactical leadership to ensure the continuous achievement of monthly sales and service quality metrics.
• Designed transaction routing workflows to maintain strict SLA adherence and plan daily operational tasks.

Sales Representative at Zain Kuwait (2002-07 – 2005-07)

• Served as a frontline customer service professional, onboarding clients and resolving multifaceted service inquiries to ensure top-tier customer retention.

Bachelor of Business Administration in Business Administration – Arab Open University (AOU) (2005-09 – 2008-07)

High Diploma in Power Mechanical Engineering – College of Technological Studies (1995-09 – 1998-07)