Amal Mahdi

Experienced and highly organized Operations and Administration professional with 8+ years of relevant experience across retail management, school operations, public relations, and administrative coordination. Strong background in managing daily operations, supervising and coordinating teams, customer service, procurement, logistics, documentation, and stakeholder communication. Previously managed a perfumes and cosmetics retail store, gaining hands-on experience in sales, inventory, staff supervision, supplier coordination, and customer relations.

More recently, managed and coordinated daily administrative and operational activities within a school environment. Strong leadership, problem-solving, communication, organizational, and multitasking skills.

School Administration & Operations at Stars College (2025 – Present)

• Coordinated and monitored daily school operations to ensure smooth workflow and continuity.
• Supervised and coordinated staff and followed up on assigned responsibilities and deadlines.
• Coordinated between administration, teachers, students, parents, suppliers, and service providers.
• Followed up on facilities, maintenance, cleanliness, safety, and operational requirements.
• Organized school activities, events, and related operational arrangements.
• Monitored schedules, tasks, and deadlines and ensured timely completion.
• Supported procurement, supplies, and resource management.
• Prepared reports and maintained accurate administrative records.
• Identified operational issues and coordinated practical solutions.
• Supported the implementation of procedures and improvements to day-to-day workflow.

Public Relations Officer at Specialized Medical Services Center (2018 – 2022)

• Managed administrative, communication, and coordination activities across departments.
• Maintained communication with beneficiaries, staff, and external stakeholders.
• Coordinated events, awareness campaigns, and outreach activities.
• Managed records, data, correspondence, and follow-up activities.
• Coordinated logistics and supported smooth implementation of activities.
• Prepared reports and maintained accurate documentation.

Retail Store Manager at Beauty Zone – Perfumes & Cosmetics (2016 – 2018)

• Managed the day-to-day operations of a retail store specializing in perfumes and cosmetics.
• Supervised staff and coordinated daily responsibilities to maintain efficient operations.
• Managed customer service, sales activities, and customer inquiries.
• Monitored inventory, stock availability, orders, and product organization.
• Coordinated purchasing and communication with suppliers.
• Followed up on daily sales and cash transactions.
• Ensured proper product presentation, store organization, and merchandising standards.
• Handled customer concerns and resolved operational issues efficiently.
• Supported sales performance and contributed to achieving business objectives.

Administrative & Field Support Assistant at Movement Social (2022 – 2024)

• Provided administrative and logistical support for daily office and field operations.
• Coordinated meetings, training sessions, and community field activities with proper documentation and follow-up.
• Supported procurement, purchase requests, petty cash tracking, reporting, and data management.
• Maintained records and supported field teams with data entry and Kobo Toolbox.

Coach at Movement Social

• Supported educators and field staff in achieving individual and team goals.
• Helped identify areas for professional development and improved performance.
• Set clear objectives and monitored progress using structured tools.

Special Needs Specialist at Lana Al Mustaqbal

• Conducted awareness sessions and educational activities focused on inclusion, learning strategies, and community engagement.

Technical Degree (TS) in Special Education – Al Wafaa Institute (2006 – 2007)

International Montessori Diploma in Special Needs