Batoul Dakkak

Passionate and hard working PR graduate with robust academic training experience. Proven track record of effectively contributing to the planning, promotion, customer service and execution of well-attended events for a major organization. Proficient and self-assured in delivering public presentations.

Experienced Relationship

Manager with a comprehensive understanding of financial products and services.

Relationship Manager - Prima Capital - Beirut, Lebanon

(2023-11)

• Develop and maintain successful client relationships through superior customer service.
• Lead client meetings to identify financial goals and plans.
• Guide clients in making informed financial decisions and investments.
• Utilize CRM and other software to track and manage client data and processes.
• Manage a team of 5 members, training them on client relationship management.

Hostess - Ali Bin Ali Holding - Lusail Stadium, Skyboxes And Pouchkine café, Doha, Qatar

(2022-11 - 2023-01)

(TEMPORARY CONTRACT)

• Greeting and welcoming guests in a friendly manner.
• Monitoring restaurant activity to determine seating and dining flow.
• Taking reservations and managing them.
• Communicating wait times to guests.
• Seating guests, distributing menus, and managing the seating chart.
• Responding to guest inquiries and requests in a timely, friendly, and efficient manner.

Assistant - HMA center - Aesthetic center, skin care clinic, Beirut, Verdun

(2021-02 - 2022-07)

• Provide direct support and assistance to the doctor.
• Prepare equipment or other instruments for the doctor before the start of each procedure.
• Assist in dispensing medications from aesthetics when instructed by the doctor.
• Provide a high standard of customer service to patients.
• Prepare records and schedules for both patients and the doctor

Sales Representative - LC WAKIKI GROUP - Beirut

(2018-12 - 2020-01)

• Providing constant excellent customer service.
• Welcoming costumers and assisting them.
• Promoting the products and charity services efficiently and thereby achieving individual and team targets.
• Ensuring a proper and secure handling of cash and credit card payments received against individual sales and donations managed by the clients.
• Helping customers with complaints and requests.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and provide professional customer support.

Sales Representative - Basic outlet - Beirut, Verdun

(2017-01 - 2017-06)

• Working closely with customers to determine their needs.
• Providing excellent customer service.
• Answering to the customers questions about our products and recommending the right solutions.
• Resolving customer complaints and ensuring maximum client satisfaction.

Sale and Public Relations - BT3 Institute of Technology and studies arts (2021 - 2023)