Eliane Kaawar

Dedicated and customer-focused retail professional with extensive experience in customer relations, team leadership, and store management. Skilled in delivering exceptional customer service, supervising daily operations, leading teams, and maintaining efficient store performance. Strong communication, organizational, and problem-solving abilities with a commitment to achieving operational excellence.

Customer Relations & Loyalty Department - Spinneys Jnah

(2018-01 - 2020-12)

• Managed customer relations.
• Resolved customer issues.
• Handled loyalty memberships.
• Improved customer satisfaction.
• Coordinated with departments.

Supervisor / Front-End Manager - Spinneys Ain El Tineh

(2021-01 - 2025-12)

• Supervised daily operations.
• Led and trained staff.
• Managed cash handling.
• Prepared staff schedules.
• Ensured service quality.

Manager - Spinneys Jnah

(2026-01 - 2026-08)

• Managed daily operations.
• Led team performance.
• Monitored KPIs.
• Resolved customer concerns.
• Ensured policy compliance.

Bachelor's Degree - Banking & Finance - Beirut Arab University (BAU) (2013)

Lycée De La Finesse School