Chady El Khoury

Accomplished Store Manager with over 19 years of tenure at Starbucks Lebanon (Alshaya Group). A strategic leader with a background in Law, combining analytical problem-solving with high-volume retail expertise. Proven track record in driving sales growth, maintaining "Green Audit" standards, and developing high-performing teams. Recognized as Manager of the Quarter for operational excellence, customer satisfaction, and a commitment to mentoring the next generation of retail leaders.

Store Manager - Alshaya Group (Starbucks Lebanon) - Lebanon

(2013-06)

• Strategic Leadership: Directing all aspects of store operations, focusing on profitability, cost control, and performance tracking.
• Team Development: Leading recruitment and providing high-level coaching through Individual Development Plans (IDP) and performance evaluations.
• Operational Excellence: Managing high-volume transactions while maintaining impeccable brand standards and Green Food Safety Scores.
• Financial Oversight: Analyzing P&L and KFR reports to optimize labor management and reduce loss.
• Quality Assurance: Implementing QASA/Food Safety protocols and conducting cross-store audits to ensure country-wide consistency.

Assistant Store Manager - Alshaya Group (Starbucks Lebanon) - Lebanon

(2012-04 - 2013-05)

Shift Supervisor - Alshaya Group (Starbucks Lebanon) - Lebanon

(2008-07 - 2012-03)

Barista - Alshaya Group (Starbucks Lebanon) - Lebanon

(2006-04 - 2008-06)

Bachelor's Degree - Law - Lebanese University (2000-09 - 2004-10)