Store Manager at Azadea (2024-01 – Present)
- Led daily store operations to ensure excellent customer experience and brand standards
- Achieved and exceeded sales targets through effective team leadership and performance tracking
- Managed, trained, and motivated staff to maximize productivity and engagement
- Ensured visual merchandising standards in line with Azadea brand guidelines
- Monitored KPIs (sales, conversion rate, ATV, UPT) and implemented action plans
- Controlled stock levels, minimized shrinkage, and ensured accurate inventory management
- Handled cash management, daily reports, and compliance with company procedures
- Resolved customer complaints professionally, ensuring customer satisfaction and loyalty
- Coordinated with area managers to execute promotions and seasonal campaigns
- Ensured health, safety, and loss prevention policies were strictly followed
Assistant Manager 1 at Azadea (2023-01 – 2024-01)
- Lead and manage the shop operation
- Develop the staff potential
- Evaluate the staff performance and set an action plan for them
- Follow up on the collection (extra orders/ block lists)
- Held the inventory process with a minimum shrinkage rate
- Set objectives and plans to achieve target
- Train the staff members on customer service and work flow
- Perform product reports and business plan and report it to the upper management (district manager/ brand manager) to analyze the shop situations
- Coordinate with the suppliers to ensure on having the right stock management and collection
- Responsible for the opening phase of the shop, follow up on the opening procedures, control and manage the employees
- Maximize the sales and profitability in line with company's objectives
- Evaluate on a bi-yearly the performance of the assistant manager, sales associates, cashiers and stock keepers as per the company guidelines
- Monitor the shop hourly revenue and prepare staff schedule accordingly to ensure that the shop manpower is effectively matched to operational requirements in a cost-effective manner
- Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
MIT – Assistant Manager 2 at Azadea (2021-01 – 2023-01)
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Create reports, analyze and interpret retail data in order to increase profit
- Make sure all employees adhere to company's policies and guidelines
Sales associates - Cashier at Azadea (2014-01 – 2021-01)
Customer service at LibanCom Swiss Communication Company
Sales Promoter at Enjoy Lebanon Co.
Hostess at Tendem Co.
