Firas Hobeishy

Hospitality and QSR operations leader with 15 years of progressive experience spanning luxury service, single-site restaurant management, and multi-unit P&L ownership across Ghana and Lebanon. Currently drives commercial performance for a multi-brand complex within Simbisa Brands Ghana's 18-shop national network. Proven track record of turning around underperforming outlets, correcting network-wide cost anomalies, elevating stores to national #1 ranking, and building analytical tools that give leadership real-time visibility into GP and sales performance.

HACCP-certified with an MSc in Marketing; brings a commercial, data-driven lens to operational leadership in fast-paced, multicultural environments.

Complex Manager - Simbisa Brands Ghana - Achimota Mall

(2026-04)

• Own full commercial performance for two restaurant brands, covering daily operations, staffing, sales, and cost control.
• Turned around a location missing targets, restoring it to near-flat performance against budget within one month.
• Elevated Pizza Inn Achimota to the top-performing store nationally by both sales revenue and customer count.
• Identified and corrected a pricing error that had been quietly inflating costs across the wider national network.
• Designed and implemented a tracking system delivering real-time visibility of sales, costs, and stock for both outlets.
• Report performance insights and commercial recommendations directly to senior leadership.

Restaurant Manager - Bird Haus

(2025-06 - 2026-03)

• Directed end-to-end daily operations and service flow for a high-volume restaurant, maintaining consistent standards across all shifts.
• Built a collaborative, high-performing team culture that improved staff retention and elevated service quality.

Outlet Manager - Grand Millennium

(2024-04 - 2025-06)

• Coordinated staff scheduling and daily service across a multi-outlet hotel operation, ensuring seamless shift changeovers and consistent brand standards.
• Tightened inventory checks and portion control, strengthening cost discipline and reducing waste.

Operations Manager - Lou Moon Resort

(2023-10 - 2024-04)

• Directed cross-departmental coordination between front- and back-of-house teams, aligning daily operations with resort-wide service standards.

Restaurant Manager - Chocolate Saravi

(2022-02 - 2023-10)

• Raised service quality through structured daily coaching, performance feedback, and clear accountability.
• Drove upselling and guest-engagement initiatives that supported measurable revenue growth.

Restaurant Manager - Zest Resto-Café

(2019-03 - 2022-02)

• Managed full daily operations, ensuring consistent high-quality service delivery across all shifts.
• Introduced practical cost-control practices that reduced waste and improved margins.

Restaurant Manager - The C Resort

(2017-03 - 2019-03)

• Oversaw guest satisfaction and service flow for a resort-based restaurant, building team motivation through structured coaching.

Restaurant Manager - AMPM Sports Bar

(2015-02 - 2017-03)

• Managed guest engagement and service delivery during high-volume peak hours, maintaining disciplined beverage cost and stock control.

Waiter - Four Seasons Hotel - Lebanon

(2011 - 2015)

• Delivered high-standard guest service in a luxury five-star environment, building a foundation in service excellence, guest relations, and F&B operations.
• Gained early exposure to structured, brand-driven hospitality standards that shaped subsequent progression into restaurant and resort management.

MSc - Marketing - Lebanese American University (2011 - 2014)

BS - Hospitality Management - AUL University (2008 - 2011)