Jina Abdel Massih

Senior Client Relationship & Account Management professional with 7+ years of experience managing strategic client portfolios and delivering high-impact marketing and sales campaigns across UAE, UK, and US markets. Proven ability to build long-term client partnerships, drive retention, optimize campaign performance, and collaborate cross-functionally to achieve measurable business results. Leveraging my expertise in social media management, I utilize a range of tools to research current trends, create engaging and relevant content, and schedule posts strategically to effectively represent and strengthen an organization’s brand image.

Social Media & Content Operations Coordinator at Woolx (2026-01 – Present)

Coordinated the organization, preparation, and execution of social media and video content across platforms. Managed digital assets in AirMedia, ensuring all content was properly tagged, organized, and aligned with brand standards and active campaigns. Prepared and optimized content using Canva for platform-specific use, wrote captions, scheduled posts in Metricool, and supported blog publishing and overall content operations.

Account Manager at Mina Logistics (2025-07 – 2025-12)

In my role as an Account Manager at Mina Logistics, I managed inbound leads and maintained accurate tracking within the CRM, ensuring timely and consistent follow-up. I served as the primary point of contact for clients, responding to inquiries within established service levels and maintaining clear, professional communication. I coordinated quotes by gathering product specifications, working closely with the China operations team to obtain accurate landed-cost pricing, and presenting this information clearly to clients.

Additionally, I acted as a key liaison between U.S.-based clients and the China team, ensuring alignment on requirements, timelines, and priorities to support smooth and efficient operations.

Senior Account Manager at ALIST (2023-12 – 2025-08)

• Managed strategic client accounts, acting as the primary point of contact and trusted advisor
• Planned, coordinated, and optimized multi-channel marketing campaigns aligned with client objectives
• Ensured high client satisfaction and retention through regular performance reviews and proactive issue resolution
• Led onboarding and training of new account managers, improving team effectiveness and service quality
• Collaborated with internal teams (marketing, product, support) using Slack and Monday.com to ensure seamless execution
• Recommended data-driven campaign improvements to maximize engagement and ROI

Customer Experience Specialist at TouchBase (2023-06 – 2023-12)

• Delivered high-quality support to potential and existing customers across multiple digital channels
• Maintained customer engagement and loyalty through proactive communication and personalized solutions
• Identified upselling and cross-selling opportunities based on customer needs
• Provided product onboarding, technical support, and usage guidance
• Managed F&B partner content on Cari, ensuring accuracy of menus, pricing, and visuals

Finance & Payroll Manager at Locum Health (2021-11 – 2023-05)

• Prepared and processed nurse invoices based on verified working hours
• Ensured accurate and timely payroll and payment execution
• Handled onboarding of new nurses, practices, and healthcare partners
• Managed agreements, rates, and finance portal submissions
• Implemented credit control procedures, improving delayed payment recovery

Customer Support & Training Manager at CCINTL (2020-06 – 2021-08)

• Started as a customer support agent managing inbound and outbound campaigns
• Promoted to Training Manager, responsible for onboarding and coaching call center agents
• Designed and delivered training on communication skills, telesales, product knowledge, and time management
• Prepared training materials and presentations to support campaign execution
• Ensured service quality, performance standards, and client satisfaction

Homeroom Special Needs Teacher at Cedars High School (2020-01 – 2020-06)

• Taught English, Math, and Science to regular and special-needs students
• Developed customized lesson plans and learning materials
• Supported students with autism and hyperactivity in academic and daily activities
• Strengthened students’ communication, critical thinking, and teamwork skills

Senior Sales Executive at Tommy Hilfiger Boutique (2013-04 – 2017-08)

• Delivered premium customer service in a high-volume retail environment
• Consistently achieved and exceeded sales targets
• Supported visual merchandising and store presentation standards
• Strengthened customer loyalty through personalized service

BA in Teaching English as a Second Language (TESL) – Lebanese International University (2017)