Mohamad Jammoul

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that might be presented. Excellent in working with others to achieve a certain objective on time and with excellence.

Customer Service Representative at Byblos Bank (2017-07 – Present)

• Selling Credit/debit cards, Insurance plans and retail loans
• Managing business and personal accounts and advising solutions to their requests
• Promoting and educating customers on e-channels
• Updating client KYC frequently
• Handling the training of the stagier and new employee

Head Teller at Byblos Bank (2016-02 – 2017-07)

• Managing the ATMs of the branch
• Managing the Vault of the branch
• Managing and monitoring the stamps usage of the branch
• Monitoring the till and the work of the tellers
• Processing till operation
• Provide training to new tellers recruits

Call Center Agent at Byblos Bank (2010-04 – 2016-02)

• Handling and processing Client requests properly
• Educating clients on the products of the banks
• Maintaining a fast service with an average call time of 2 min
• Achieving high knowledge of banking products

Operation Manager at Silversun Services (2021-01 – 2021-08)

• Implementing the correct processes and practices across the organization
• Improving performance of employees
• Scheduling of classes and educational programs
• Setting the training standards office supervisor at Silversun Services (2020-03 – 2021-01)
• Providing private tutoring for students
• Helping with hiring process
• Managing on boarding schedules for new teachers and employee
• Implementing company policies and procedures.

Teacher at Modern Training Center (2022-11 – Present)

• Evaluation of the student understanding

Teaching and Education Diploma – Lebanese International University – Beirut, Lebanon (2021-09 – 2022)

Master 1 in information and communication – University Saint Joseph – Beirut, Lebanon (2009-09 – 2010-06)

Bachelor Degree in History ( Emphasis in International affairs) – University Saint Joseph – Beirut, Lebanon (2004-09 – 2009-06)