Peter Abdo

Results-driven and reliable professional with over 12 years of progressive experience in retail operations, team leadership, and web design. Demonstrated steady career growth from cashier to store manager, overseeing operations, staff performance, and customer satisfaction. Recently transitioned into web design, combining creative and technical skills to deliver user-friendly digital experiences.

Recognized for excellent interpersonal abilities, problem-solving skills, and a strong sense of responsibility. Committed to continuous learning, quality service, and operational excellence.

Web Designer at AuthorsPro (2021-01 – Present)

• Design and maintain responsive, visually appealing websites for authors and creative professionals.
• Develop layouts using HTML, CSS, and WordPress, ensuring alignment with client brand identity.
• Collaborate with content and marketing teams to improve user experience and engagement.
• Implement SEO and accessibility improvements to enhance visibility and performance.
• Provide ongoing site maintenance, content updates, and troubleshooting support.
• Redesigned several author websites, increasing client engagement and site traffic.
• Created a standardized design framework reducing project delivery time by 30%.
• Consistently praised for creativity, attention to detail, and reliability.

Station Controller at IPT (2026-03 – Present)

• Oversee daily station operations to ensure efficiency, safety, and service quality.
• Monitor fuel inventory levels, stock movement, and operational compliance.
• Supervise staff performance, scheduling, and workflow coordination.
• Ensure adherence to company standards, safety regulations, and customer service policies.
• Prepare operational reports, track sales performance, and support business improvements.
• Manage cash handling, audits, and reconciliation processes.
• Coordinate maintenance needs and resolve operational issues promptly.

Store Manager at Total Energy (2019-01 – 2026-01)

• Directed all store operations including sales targets, staffing, budgeting, and daily performance management.
• Supervised a team of 15 employees, providing coaching, motivation, and performance evaluations.
• Analyzed financial reports and sales data to improve profitability and operational efficiency.
• Oversaw inventory control, supplier relations, and product ordering to maintain optimal stock levels.
• Ensured store compliance with company standards, safety rules, and loss-prevention procedures.
• Handled escalated customer concerns with professionalism and diplomacy.
• Increased store sales by 15–20% through improved merchandising and upselling techniques.
• Achieved zero cash discrepancies by implementing stricter financial procedures.
• Reduced staff turnover by introducing motivational initiatives and clear communication channels.

Store Supervisor at Total Energy (2016-01 – 2019-01)

• Assisted the store manager in daily operations, task distribution, and staff supervision.
• Managed shift scheduling, performance tracking, and inventory audits.
• Supported cashier operations, end-of-day balancing, and compliance reporting.
• Enhanced store layout and presentation for better customer experience.
• Improved workflow efficiency and customer satisfaction through better staff coordination.
• Promoted to Store Manager in recognition of leadership and reliability.

Cashier at Total Energy (2014-01 – 2016-01)

• Processed transactions quickly and accurately while maintaining exceptional customer service standards.
• Assisted with product returns, exchanges, and customer inquiries.
• Supported merchandising during product launches and promotions.
• Maintained accurate daily cash records and ensured a clean, organized workspace.
• Selected to train new cashiers due to consistent accuracy and professionalism.
• Recognized by management for outstanding reliability and positive attitude.

Bachelor Degree in Business Administration – Cardean University - USA (Online) (2018-01 – 2021-01)

Web design – AUT - Jbeil, Lebanon (2014-01 – 2017-01)

Interior Design- BT3 – AUT (2010-01 – 2013-01)